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fios customer service

Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎08-15-2011

fios customer service

Message 1 of 3

does any one know why verizon has you on hold for over an hour,even after 11:30 at night? has their service  gotten that bad that they can not handle all the complaints

dont want to go through hassle of switching service, but verizon might give me no choice. i pay for internet service and i expect consistent service. is that too much to ask?

i would ask some one from verizon, but i have been on hold for an hour and 15 minutes so far.

when a friend asks me about verizon, i just roll my eyes and say no comment

Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎08-15-2011

customer service

Message 2 of 3

me again. on phone waiting over 2 hours now. has any one else been ignored this bad by verizon?i guess i should stop wasting my time and look into other internet servers.

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 8,010
Registered: ‎11-04-2008

Re: customer service

Message 3 of 3

probably have less staff on  nights and weekends.

You can also access support via chat and twitter @verizonsuport.

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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