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FIOS download speed at 30MB, not 50MB

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dkrasnick
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Contributor
Posts: 1
Registered: ‎02-19-2017

FIOS download speed at 30MB, not 50MB

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I just received a noticed that my FIOS internet access had been upgraded to "ultrafast Fios 50/50 Mbps internet at no extra charge" (Quantum, that is). I looked at my account settings and that change was present. When I ran the Verizon speed test my download speeds maxed out at 30 Mbps and my upload speeds were around 65 Mbps. I tested with a wired connection to my router. No other (significant) activity was going on at the time. I got the same results from multiple speed test sites and with another computer. I downloaded and ran Verizon's speed optimizer (on my Windows 7 computer) but that had no effect.  Since the download speed is topping out right at 30 Mbps it looks like it's a limit imposed by Verizon, rather than something else. How do I get the full 50 Mbps download?

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CRobGauth
Platinum Contributor III Platinum Contributor III
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Posts: 8,010
Registered: ‎11-04-2008

Re: FIOS download speed at 30MB, not 50MB

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Take your results of speedtest.Verizon.net and contact support.

They should be able to investigate.

Either 1800verizon or twitter @verizonsupport


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
jonjones
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Posts: 5,320
Registered: ‎10-18-2016

Re: FIOS download speed at 30MB, not 50MB

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@dkrasnick wrote:

I just received a noticed that my FIOS internet access had been upgraded to "ultrafast Fios 50/50 Mbps internet at no extra charge" (Quantum, that is). I looked at my account settings and that change was present. When I ran the Verizon speed test my download speeds maxed out at 30 Mbps and my upload speeds were around 65 Mbps. I tested with a wired connection to my router. No other (significant) activity was going on at the time. I got the same results from multiple speed test sites and with another computer. I downloaded and ran Verizon's speed optimizer (on my Windows 7 computer) but that had no effect.  Since the download speed is topping out right at 30 Mbps it looks like it's a limit imposed by Verizon, rather than something else. How do I get the full 50 Mbps download?


Might be simple provisioning issue. Like the other poster said call 1-800-VERIZON and have them troubleshoot the issue. Sometimes a simple router reset/refresh will achieve the speed you should have.

sox1918
Copper Contributor
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Posts: 15
Registered: ‎11-29-2008

Re: FIOS download speed at 30MB, not 50MB

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I have the exact same issue. Free upgrade but only the upload speed has changed.

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