FIOS internet being really bad at night

[raven632dx]

I have FiOS 15/5 connection but my pings are through the roof, it's been like this for 5-6 weeks now....I'm extremely **bleep** off at the lack of competence of fios tech support.  They tell me that 100ms is acceptable, .

http://www.speedtest.net/result/1020023949.png

Here's a tracert to google

Tracing route to www.l.google.com [173.194.34.104]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2    17 ms     5 ms     4 ms  L100.NYCMNY-VFTTP-121.verizon-gni.net [98.113.18
2.1]
  3     4 ms     5 ms     4 ms  G1-3-1121.NYCMNY-LCR-11.verizon-gni.net [130.81.
107.166]
  4    95 ms    99 ms   235 ms  so-2-1-0-0.NY325-BB-RTR1.verizon-gni.net [130.81
.29.12]
  5   122 ms   130 ms   132 ms  0.so-0-0-0.XL3.NYC4.ALTER.NET [152.63.1.41]
  6   116 ms   117 ms   119 ms  TenGigE0-6-2-0.GW8.NYC4.ALTER.NET [152.63.21.117
]
  7   125 ms   130 ms   123 ms  google-gw.customer.alter.net [152.179.72.62]
  8   102 ms   108 ms   111 ms  216.239.43.114
  9   101 ms   104 ms   116 ms  216.239.48.44
 10   101 ms   101 ms    97 ms  lga15s15-in-f104.1e100.net [173.194.34.104]

Trace complete.

[topdog]

Did you try optimizing your computer?  Your upload speeds do not look good either.  Ping, I understand, does go up at night when lots of people are playing games.  You could compare night time results to day time results.  When you call for support, ask to talk to a supervisor if you don't get help.

[raven632dx]

I'm pretty sure I'm not on a congested node (this is FiOS anyway, not cable..).  I live in a surburban neighborhood...I compare night to day because like most people, I'm come home at night from work and expect to web browse and play my games.  Pings are important....there's no point of having zomg 100,000/10,000 mb connection cause it'll feel like 1mb/1mb with that 100+ ms.  I tried speed optimizer, no difference.

[lasagna]

100ms latency is generally acceptable.  For VoIP, anything less than 150ms is typically not noticable and for other traffic anything less than 200ms typically isn't noticable provided the window size on the packets is reasonably large.

A typical east to west coast connection will have an RTT of about 40ms unburdened by routers, etc.

For this particular trace, the latency is introduced three or four hops out in the network and if the names are to be believed, within a local hop -- not a cross country link.   So there could be some congestion in the cloud.  

Of more importance would be packet loss and thru-put -- neither of which are tested by a ping/traceroute.

[abisember]

I'm in the New York area and I’ve have the same problem for a few weeks now. Seems some other people are experiencing it too.

http://www.dslreports.com/forum/r25016575-Northeast-Terrible-Speed-High-latency-every-evening

[raven632dx]

"100ms latency is generally acceptable.  For VoIP, anything less than 150ms is typically not noticable and for other traffic anything less than 200ms typically isn't noticable provided the window size on the packets is reasonably large.

A typical east to west coast connection will have an RTT of about 40ms unburdened by routers, etc.

For this particular trace, the latency is introduced three or four hops out in the network and if the names are to be believed, within a local hop -- not a cross country link.   So there could be some congestion in the cloud.  

Of more importance would be packet loss and thru-put -- neither of which are tested by a ping/traceroute."

Are you kidding me??? 100 ms acceptable?!?!?  10 years ago we were getting good 15-20 ping from 3mb/768kb CABLE !!!  These 35/35 uber mega connections are useless if you have 100ms....

[spacedebris]

Actually he is not kidding you. As far as Verizon is concerned 100ms is perfectly acceptable. That is one of the reasons you are having so much problem getting anyone to fix it. They tell you that they will fix it on the phone then blow it off. For the average user, pings are not a concern. Pings generally are only of concern to gamers and Verizon does not cater to gamers. 

So long as your internet works, and so long as you get the speeds you are provisioned for most of the time, then it is unlikely that they will do much about this. All you can do is keep trying. Eventually you may get somone on the line willing to go the extra mile and get it fixed for you. But most will do what they are trained to do and just give you lip service. I dealt with the same thing the last two ISP's that I've had. They all do the same thing.

[topdog]

Go to your homepage and click on "Feedback" at the top of the page.  Report the problem there and the software people get it.  I have had good success this way.  I have even gotten a phone call from a Verizon software person. I would think that they want people to play games since they offer games on their sight for an added charge.