Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, waived smartphone activation fee when you buy online. Limited time offer.
end of navigation menu

Fios Internet Disconnecting from PC frequently

SOLVED
Reply
RickJ13
Contributor
Contributor
Posts: 1
Registered: ‎02-24-2020

Fios Internet Disconnecting from PC frequently

Message 1 of 5
(3,028 Views)

My wifi signal keeps disconnecting from my PC rather frequently- i.e. about 6-12 per two to three hour session.  I need to go to the wifi icon and reconnect the pc manually and it works for a while until it happens again.  My PC is  literally inches from the router and it appears that this pc is the only device that this is happening to.  Is it the PC proper and how do I check for this?  It is really annoying.  Any help would be appreciated. Tx.

1 ACCEPTED SOLUTION

Accepted Solutions
jonjones
Platinum Contributor III
Platinum Contributor III
Posts: 5,320
Registered: ‎10-18-2016

Re: Fios Internet Disconnecting from PC frequently

Message 3 of 5
(2,856 Views)

I would check to see if any updates to your pc and to the wifi card that handles this function. Sometimes companies like Broadcom and there are others need or have sent up updates.

 

you could also remove the wireless radio and let the pc rebuild (add it back in) and see if it works as it should. You could also verify it’s the pc by going to a friend or Public wifi spot and see if it continues. If it does then you can do as I said above. If it doesn’t it could be the router or interference from another device. You can also change the wifi channel and see if that helps.

View solution in original post

4 REPLIES 4
Edg1
Platinum Contributor I Platinum Contributor I
Platinum Contributor I
Posts: 1,985
Registered: ‎06-24-2018

Re: Fios Internet Disconnecting from PC frequently

Message 2 of 5
(2,906 Views)

Whenever your PC disconnects from wifi then check another wireless device and see if it can still connect. That will prove whether the issue is the router or the PC. Also if the PC is inches from the router then just connect it with an ethernet cable. 

jonjones
Platinum Contributor III
Platinum Contributor III
Posts: 5,320
Registered: ‎10-18-2016

Re: Fios Internet Disconnecting from PC frequently

Message 3 of 5
(2,857 Views)

I would check to see if any updates to your pc and to the wifi card that handles this function. Sometimes companies like Broadcom and there are others need or have sent up updates.

 

you could also remove the wireless radio and let the pc rebuild (add it back in) and see if it works as it should. You could also verify it’s the pc by going to a friend or Public wifi spot and see if it continues. If it does then you can do as I said above. If it doesn’t it could be the router or interference from another device. You can also change the wifi channel and see if that helps.

Juser
Contributor
Contributor
Posts: 1
Registered: ‎06-21-2022

Re: Fios Internet Disconnecting from PC frequently

Message 4 of 5
(1,189 Views)

Mine does same thing and is connected to router by ethernet.  iphone never does this.  Also, a few channels are unavailable on pc that are available on iphone.  I have called Verizon with no decent explanation.

GaryDM
Moderator Moderator
Moderator
Posts: 2,443
Registered: ‎07-06-2016

Re: Fios Internet Disconnecting from PC frequently

Message 5 of 5
(1,169 Views)

In order to keep discussion on the community current, this topic has been locked to prevent new replies. If you have a similar question or issue that you wish to discuss, then please feel free to post a new message on the most relevant board. Thanks!

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title