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FIOS Internet disconnects wired phone service

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Soupfork
Contributor
Contributor
Posts: 1
Registered: ‎11-16-2011

FIOS Internet disconnects wired phone service

Message 1 of 2
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I ordered FIOS Internet only - repeat, internet only - service and discovered that someone had disconnected my copper phone service. I specifically asked when I placed the order that my copper phone service be left alone. It took two days of being transferred from one department to another to get my phone service restored.

The Internet service was installed as desired and works great.
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Smith6612
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,660
Registered: ‎12-15-2010

Re: FIOS Internet disconnects wired phone service

Message 2 of 2
(490 Views)

It's routine for Verizon techs to disconnect the copper when FiOS is installed. A lot of them I'm sure run on the expectation if it isn't mentioned in a service ticket that the telephone service would be rolled over onto the ONT instead. But I'm glad to hear it works great!

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