Good evening. I am a Fios residential customer and am having several issues. Several times in the past few days, when working on my PC, I have received a notice indicating that my internet has been 'interrupted.' Checking all cables and rebooting the router have had no effect. When I use my television to watch a movie on Prime Video, the thumbnail images don't show, though I can watch a movie and I have no problem viewing the thumbnails on my iPad. And when I ran a speed test, the rating came up twice as "Poor." (I ran the test prior to rebooting the router, as well as afterwards.) The speed is essentially half of what I am paying for. Neither the 'customer service,' nor the 'Chat' buttons worked from the website when I tried to reach you through them. I called, but hung after being on hold for fifty minutes. I would appreciate your contacting me through this posting so that the issues I am having can be resolved. Thank you.
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