Fios not working and can't reach a person by phone
OscarWilde1
Newbie

My router cannot connect to the internet this morning.  Reboot doesn't help.  WAN light stays dark.  Called verizon but put on hold forever and ever with little hope of talking with a  real people person.  

Is there a way to place a service request via the web (still have cellular access)?

Is there a way to check FIOS status in my neighborhood?

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Re: Fios not working and can't reach a person by phone
Miserable1
Enthusiast - Level 1

Absolutely!!! Just call and pretend you want to upgrade or buy something.   Verizon has that line stocked with friendly people dying to get your money 🙂

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Re: Fios not working and can't reach a person by phone
FiosNoService
Newbie

I'm in the same boat.

Lame.

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Re: Fios not working and can't reach a person by phone
OscarWilde1
Newbie

Tried to reconnect of an on the whole day.  No luck.  Never got through to tech support either.

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