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Solved! Go to Correct Answer
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Are your TV and Phone Service working correctly? No pixelations in the TV Video? No voice drop-outs on the phone line?
Have you tried performing a trace route to see where the issue is? If you open up Command Prompt, you can type in this command:
tracert www.google.com
From there, you can post up the results you receive. Lastly, have you attempted to reboot your ONT itself?
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Are your TV and Phone Service working correctly? No pixelations in the TV Video? No voice drop-outs on the phone line?
Have you tried performing a trace route to see where the issue is? If you open up Command Prompt, you can type in this command:
tracert www.google.com
From there, you can post up the results you receive. Lastly, have you attempted to reboot your ONT itself?
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Thanks for getting back to me. There is no problem with the TV or Phone. They are working normally.
I had issues with running a traceroute last night to various sites and couldn't really do anything on the Internet so I gave up. I'm not familiar with resetting the ONT so I'm looking at that this morning while the Internet is more useable.
I've located my ONT on the rafter in my basement. THe battery does not have a visible connection so I assume I'll need to pull the battery out after unplugging the power. Is that correct? Do I just pull the battery out?
Is there anything else I should do? Thanks
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Couldn't wait so I pulled the battery and that seems to have fxed the problem. It wasn't an easy job.
Thanks for your help and I;ll see how the day goes.
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Glad to hear it was resolved. Rebooting the ONT as you've found it is really a matter of unplugging the ONT, disconnecting the battery, reconnecting the battery and then plugging the ONT back into AC Power. Now that it's rebooted, just make sure the battery is connected completely 🙂