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Fios router rental mandatory ?

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mjhorv
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Contributor
Posts: 4
Registered: ‎11-19-2008

Fios router rental mandatory ?

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everytime i try to change my plan online it removes my current free verizon router and makes me do a router rental. I dont even use the fios router. Is there anyway around this? 

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jonjones
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Posts: 5,321
Registered: ‎10-18-2016

Re: Fios router rental mandatory ?

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@mjhorv wrote:

everytime i try to change my plan online it removes my current free verizon router and makes me do a router rental. I dont even use the fios router. Is there anyway around this? 


You need to simply return the router to the nearest Verizon Fios corporate store location. Get a receipt with the make, model, serial numbers, and your account number and name and address. This way you will not get charged for a non returned router.

 

 

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jonjones
Platinum Contributor III
Platinum Contributor III
Posts: 5,321
Registered: ‎10-18-2016

Re: Fios router rental mandatory ?

Message 2 of 3
(2,670 Views)

@mjhorv wrote:

everytime i try to change my plan online it removes my current free verizon router and makes me do a router rental. I dont even use the fios router. Is there anyway around this? 


You need to simply return the router to the nearest Verizon Fios corporate store location. Get a receipt with the make, model, serial numbers, and your account number and name and address. This way you will not get charged for a non returned router.

 

 

Edg1
Platinum Contributor I Platinum Contributor I
Platinum Contributor I
Posts: 1,977
Registered: ‎06-24-2018

Re: Fios router rental mandatory ?

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(2,544 Views)

Its most like trying to upgrade you to a fios quantum gateway. Youll prob have to call in and tell them you will have a “customer provided router” and they will tell you that the only support that router or the actiontec but your router will most likely be fine. 

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