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Fios Website Problem - Contact Us Section

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janeylee
Contributor
Contributor
Posts: 6
Registered: ‎05-01-2014

Fios Website Problem - Contact Us Section

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(894 Views)

There is no way to get a phone or email address in the contact us section of http://www.verizon.com/support/residential/contact-us/index.htm

 

Watch this video for more info http://t.co/ZqlBdf0Jrw

 

contactus.png

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tns2
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: Fios Website Problem - Contact Us Section

Message 2 of 2
(883 Views)

Works fine for me, although I would prefer them not trying to offer me solutions, since I know them all, and don't need them to ask me to try them.  If I am looking for help I have already tried the things that you can do by yourself.  Would prefer that chat and the phone number were listed as options even before clicking the self help options.

 

Call 1-800-Verizon .   Its what they will eventually give you if you choice not to chat.

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