$500 via Verizon e-gift card (sent w/in 8 wks). Activation of 4G LTE/5G phone on 5G Get More plan req’d. Device must remain active for 45 days. $500 charge back if service cancelled w/in 12 mos or eligibility req’s are no longer met. See vzw.com/bring-your-own-device for details.
Had slow speeds since moving to my home. Couldn't be resolved remotely so technician was scheduled. Was warned that there might be a fee when I accepted but reassured the technician would let me know. Technician comes and suggested changing ont. Did not say it would cost anything. Got $99 fee added to my bill. Spent over 3 hours with customer (un)support. Was told the few was not for the ONT but for in home service? Vague terms no details when asked. Noticed that many others have reported it on here and social media. I also reported it to the FCC. Shameful scam. Shame on you Verizon. I have been a customer many times over the years but I'm not looking back after this.
Welcome to the forums. You're talking to other customers here.
I certainly understand your frustration, as their communication wasn't consistent. I can't comment on if the charge is valid or not, as that's up to Verizon. What I can do is provide you with better methods of contacting Verizon than phone support. Verizon has a social media support team that might help with this, you can reach them by tweeting @Verizonsupport or posting over in https://www.dslreports.com/forum/vzdirect