@mediaseth wrote:
anti-phish,
I have explained that to them on the phone. Before my issue was escalated to higher levels, sales people simply ignored what I said and told me they could only sell me 25/25, not 20/20.
Now that my issue is escalated two-fold..or three-fold? It's still being worked on. I've been getting updates by phone, which is very nice. As of now, the issue is still not solved. The issue that I'm not even getting speeds as fast as 10/2 is also still not solved.
It just got to the point where I was tired of explaining the situation repeatedly, and that's where I decided it was no longer my job to do so.
I agree, by now I do not believe you should be explaining anything, I believe Verizon has some explaining to do. I hope they get it solved for you.
I have been Very happy with my internat speeds but want to downgrade. But to get the channels I want I need the ultimate but don't need the speeds. I can't send anything to anyone at close to 20mbps even when they have 20mbps speeds on their end. I don't just send to Verizon, and that seems like to onlything that works ar adverized speeds. Try to send something to Comcast is a joke when that user can DL at 20 and I can only send to him at 6 on a 35/35 service. What is the point. I am starting to think anything above 25/25 is a waist of money. But I want the channels so I am stuck. I think one of the main reasons I upgraded was for the channels and DL speeds, but I have found I can hardly send to anyone but Verizon at the advertized speeds. Now if we could build our own bundles that would be great. Perhaps 25/25 Ultimate but I have not seen that offered. I would even consider 15/15 or 20/20 with the Ultimate TV package if it would save me money and was available.
