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Gateway Router Rental Fee

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TiedToThe90s
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Registered: ‎10-22-2018

Gateway Router Rental Fee

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My last 2 year contract I was given the router. I was looking at renewing another 2 years and the estimate is charging me a rental fee for the router I was given. I called sales and they gave some line that it's a charge for internet speed. That sounds ridiculous especially since they are both separate line items. Plus the gentleman didn't sound like he was interested in keeping my business.

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TiedToThe90s
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Posts: 2
Registered: ‎10-22-2018

Re: Gateway Router Rental Fee

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Apparently my current G1100 was a rental but they waived the fee for 2 years. Guess I'll be buying one.

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CRobGauth
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Posts: 8,008
Registered: ‎11-04-2008

Re: Gateway Router Rental Fee

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What model router do you have?

Fee is to cover cost of older routers.

You can either buy a newer model (quantum gateway is the newest) or if you don't have TV service, you can buy any other router you wish.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
TiedToThe90s
Contributor
Contributor
Posts: 2
Registered: ‎10-22-2018

Re: Gateway Router Rental Fee

Message 3 of 3
(2,985 Views)

Apparently my current G1100 was a rental but they waived the fee for 2 years. Guess I'll be buying one.

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