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Gigabit Internet Download Speed is Only 11mb/s

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Carson1019
Contributor
Contributor
Posts: 1
Registered: ‎06-07-2017

Gigabit Internet Download Speed is Only 11mb/s

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I'm using the 940mb service. But it is even worse than my previous 150mb plan. The downloading speed is only 11mb/s, testing by downloading very large file from very commonly used source.

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jonjones
Platinum Contributor III
Platinum Contributor III
Posts: 5,320
Registered: ‎10-18-2016

Re: Gigabit Internet Download Speed is Only 11mb/s

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(640 Views)

@Carson1019 wrote:

I'm using the 940mb service. But it is even worse than my previous 150mb plan. The downloading speed is only 11mb/s, testing by downloading very large file from very commonly used source.


Call 1-800-VERIZON select tech support. Make sure you are provisioned properly.

 

additionally unplug the ONT and router from the power. Count to 30 then plug the ONT in first. Then plug in the router.

 

see if this corrects your issue. Tech support will have you do the same,

Good Luck

 

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