- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi all.
Current setup:
* G1100 (I also have a G3100)
* ECBM5240 (to bypass the G1100 gigabit coax limit)
* 4 WCB6200 Extenders (MoCa)
* Gigabit service
I"ve been running a stable network and service for the past 4 yrs.
My MoCa network has been running well for the past 6-7 months.
As of Saturday, 3/6/2021 11pm, all of a sudden i start seeing the connectivity issues - my son first came to me saying...Dad...my switch and PS5 are lagging (switch is wireless, but PS5 is ethernet).
So i shutdown and started all - ONT, Router, Extenders, Devices (started in that order). Issue was still happening.
I called Vz to open a ticket - but their tools were reporting all is fine.
Yeah, when it works it works well, but when packets dropped, it impacts.
So I ran a couple of commands from my laptop and relayed this to the support to add to ticket:
* tracert www.yahoo.com (and other URLs) - but it does one hop and thats it, so not much there
* ping -t www.yahoo.com (and other URLs) - and I see the dropped packets/timeouts happening - I have 4 pings running to google, bing, yahoo and verizon website - one of the 4 is piping to a log file for the last 2 days - its only 5mb right now.
All are showing "Request timed out." which is happenning at a 7-9% packet loss rate.
I've connected directly to the router and disconnected the coax to avoid any potential loops and still see the timeouts, and yes I also restarted.
I even switched the router - yes...finally did it...and put the G3100 - with the ECBM5240 its working like a charm - it took rebooting the extenders - but they all got recognized nicely after a few minutes. Even the one WCB6200 I have that does not have the Vz firmware works nicely as well. However, I still see the timeouts in the network pings. (with or without the extenders)
As of this message, it is still dropping about 7% of packets - which i know is above the threshold of 2% acceptable/noticeable.
These packet losses are causing
* VPN for work to drop
* MS Teams call to disconnect
* other collaboration tools to become offline/reconnect
The timeouts are happening mostly in sets of 3 at a time, but every 30-40 packets. But the majority are always in sets of 3 timeouts back to back.
Any thoughts?
Thanks.
-JB007