I just recently ordered Verizon double play. My installation was for today 25 Sept 2012, between 8-12pm. The tech call around 1:30pm and said he would be a hour late. Well a hour later a still no tech. Call sales to complain. Sales Rep start telling me that installation takes a day to complete. Well if a simple installation where someone already had Verizon before takes a day to complete then we're all in big trouble. Ask to speak to the sales rep manager after encountering a rude reception from the sales rep. Sales rep manager states that their sorry, all I ever here is I'm sorry. Well sorry doesn't stop me from having to pay for
activation mind you. Once again the customer get screwed because someone sorry they didn't do the right thing.
I am sorry to hear about the problems you are having with this installation. We would be more than glad to help. So we can get more information from you, I have copied your post to our private support board. Please refer all correspondences to there from here on out. You can easily get to the private support one of two ways. In the email you signed up for the forums with, you will receive a link to click on. Make sure you are already signed into the forums before clicking on this link. Another way of getting there is by clicking on your username anywhere you see it in the forums. This brings you to your account profile. Scroll down to the section labeled "My Support Cases" . In there you will see the link to your case.
Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.
Start a new topic or ask questions in the open forum.
