Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu

Horrendous Service

Reply
kietho
Contributor
Contributor
Posts: 1
Registered: ‎09-25-2012

Horrendous Service

Message 1 of 3
(589 Views)

I just recently ordered Verizon double play. My installation was for today 25 Sept 2012, between 8-12pm. The tech call around  1:30pm and said he would be a hour late. Well a hour later a still no tech. Call sales to complain. Sales Rep start telling me that installation takes a day to complete. Well if a simple installation where someone already had Verizon before takes a day to complete then we're all in big trouble.  Ask to speak to the sales rep manager after encountering a rude reception from the sales rep.  Sales rep manager states that their sorry, all I ever here is I'm sorry.  Well sorry doesn't stop me from having to pay for

activation mind you. Once again the customer get screwed because someone sorry they didn't do the right thing.

2 REPLIES 2
Anthony_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: Horrendous Service

Message 2 of 3
(525 Views)

I am sorry to hear about the problems you are having with this installation. We would be more than glad to help. So we can get more information from you, I have copied your post to our private support board. Please refer all correspondences to there from here on out. You can easily get to the private support one of two ways. In the email you signed up for the forums with, you will receive a link to click on. Make sure you are already signed into the forums before clicking on this link. Another way of getting there is by clicking on your username anywhere you see it in the forums. This brings you to your account profile. Scroll down to the section labeled "My Support Cases" . In there you will see the link to your case.

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

Anthony_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: Horrendous Service

Message 3 of 3
(465 Views)

Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with  your Verizon service, please make a post here on the forums so we can assist.

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title