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How do I file a formal complaint?

Posts: 1
Registered: ‎08-19-2019

How do I file a formal complaint?

Message 1 of 2

I moved in July, and took my fios service with me. I paid an outlandish amount last month to transfer services to find out this month that my bill was increased by 50 dollars a month without my knowledge. I am still in my 2 year contract, and only receive internet services. I was adamant on the phone when moving my service that I did not want to change my services and only needed to have it turned on at my new apartment 30 feet from the old one. I want to file a formal complaint for being charged money I never agreed to for nothing more in service during my 2 year contract period. I will go to the BBB if I have to! 

Moderator Moderator
Posts: 11,851
Registered: ‎03-18-2013

Re: How do I file a formal complaint?

Message 2 of 2

Hi Lydiah,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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