How long for Autopay to initiate- been waiting since Aug 2014
LokiRN
Enthusiast - Level 1

I signed up for autopay online and received an email thanking me for updating CC info Aug 9, 2014.

In January still PENDING. I updated CC info today and still PENDING.

Chat was no help. They said it could be 60 days from enrolling-- it has been 7 months. No confirmation or denial emails.

I signed up for paperless billing and receive no emails re bill available for viewing.

Anyone else with similar issues? Were they resolved?

Thanks,  Mike

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Re: How long for Autopay to initiate- been waiting since Aug 2014
LokiRN
Enthusiast - Level 1

No one contacted me but I am now listed as "Enrolled"

Thank you for any assistance,

View solution in original post

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Re: How long for Autopay to initiate- been waiting since Aug 2014
ElizabethS
Moderator Emeritus

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.

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Re: How long for Autopay to initiate- been waiting since Aug 2014
tns2
Community Leader
Community Leader

Obviously something went wrong for you.  I would quess that normally one full billing cycle at  most before it kicks in.

Hopefully Elizabeth S. will get someone to help you.

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Re: How long for Autopay to initiate- been waiting since Aug 2014
LokiRN
Enthusiast - Level 1

No one contacted me but I am now listed as "Enrolled"

Thank you for any assistance,

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