02-12-2015 03:19 PM
I have had Verizon Wireless for years, and was happy when I was able to get FIO's in our area about 2 years ago. I have been happy since. Well It came time to renew, but alast the bundle I had was no longer avaialbe. The bundle was Fios Voice, TV Prime, and Fios 50/50. I was also interested in the new Quantum Fios DVR.
So I went and ordered the new Quantum DVR and package of Fios Voice, Preferred HD and Internet 75/75 with the free fully loaded Entertainment package . My bill at the time was around 98 dollars and was expceted to be raised to 119+ 22 Quantum and 19 for tv equipment..
How ever I recieved my first bill for the subscription renewal on 1/3/2015 and low and be hould my expected bill to be no more then 200dollars was over 400 dollars. Now after I woke up from passing out from reading that bill. I thought there was a mistake. So I scanned the bill and discovered they added the wrong package, the had me on Fios Voice, TV ULTIMATE HD, and 75/75, along with an Ultimate Entertainment PAck and 2 fees for the quantum upgrade.
This was not the package I orderd, I would never order the top tier, I cant afford that in my budget. The next bill after that does show the correct packge now, but its to late and I have been charged alot of money for something I didnt order.
I have called serval times, but due to an issue I have with my throat and unable to talk for long periods of time, I essentially get passed around or give up completely.
So I turned to the online chat. Each time I get a rep they come off rude, and do not under stand my issue. I keep trying to explain the issue that the wrong package was applied, but essintally get that it must of been my fault, and they come off overly Rude. I know what package I selected, I have the screen shot of the print out from ordering, I would not order a service I could not afford, and the website itself has an issue for every time I log in it tells me I need to renew my subscription even though I already did.
02-12-2015 03:37 PM
Sorry you are having difficulty with your billing. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent.