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How to get in contact with a higher up regarding my Fios bill?

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Savoytruffle
Contributor
Contributor
Posts: 2
Registered: ‎05-15-2014

How to get in contact with a higher up regarding my Fios bill?

Message 1 of 2
(624 Views)

Hello,

 

Last year, I came to the forums regarding a problem I had with my Fios bill being too high and not the price that I was promised. Someone named Julie contacted me and told me she could set up the low price for only a year and after the year was over, to contact her again and she will lower the price for the 2nd year. I tried calling her and the number isn't in service anymore. Is there anyone I can talk to regarding this issue?

 

Thank you in advance.

1 REPLY 1
ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: How to get in contact with a higher up regarding my Fios bill?

Message 2 of 2
(602 Views)

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.  They should be able to look at the details on that arrangement.

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