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I lost fios service after a fire from con edison

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djmel
Copper Contributor
Copper Contributor
Posts: 12
Registered: ‎11-16-2013

I lost fios service after a fire from con edison

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(1,910 Views)

Con ed had a fire of it's overhead power lines witch  burned into verizons lines why did it takes so long to get my service

back. it took 7 days for them to fix it no tv no phone and no internet

2 REPLIES 2
CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 8,010
Registered: ‎11-04-2008

Re: I lost fios service after a fire from con edison

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(1,871 Views)

This is a peer to peer support forum.

So won't get an answer from Verizon here.

Did you call customer service when it went out?

Might be able to call and get a credit.


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Telcoguru
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,796
Registered: ‎08-06-2008

Re: I lost fios service after a fire from con edison

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(1,832 Views)

First Con Edison has to repair the electrical service before anyone can even work on the pole. Next the cable company comes out and then finally Verizon comes out. Verizon has to remove and replace the bad section of fiber then the splicers have to come out and splice the fiber back together..  That is why it takes 7 days for the service to be restored. They actually did it in good time.

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