I lost fios service after a fire from con edison

djmel · ‎11-16-2013

Con ed had a fire of it's overhead power lines witch burned into verizons lines why did it takes so long to get my service

back. it took 7 days for them to fix it no tv no phone and no internet

CRobGauth · ‎11-04-2008

This is a peer to peer support forum.

So won't get an answer from Verizon here.

Did you call customer service when it went out?

Might be able to call and get a credit.

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

Telcoguru · ‎08-06-2008

First Con Edison has to repair the electrical service before anyone can even work on the pole. Next the cable company comes out and then finally Verizon comes out. Verizon has to remove and replace the bad section of fiber then the splicers have to come out and splice the fiber back together.. That is why it takes 7 days for the service to be restored. They actually did it in good time.

I lost fios service after a fire from con edison

I lost fios service after a fire from con edison

Re: I lost fios service after a fire from con edison

Re: I lost fios service after a fire from con edison

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