I pay for 75/25 internet I only get 30 Max
grahamdesign
Newbie

I pay for 75/25 internet when I use Verizon's test I get those speeds on my wired network but when I use any other test site I only get 30 Max. I contacted support and they said if I did not like the sevice go get a new service. Why can't I get 75/25 does anyone else have this problem? I will look for a new service.

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Re: I pay for 75/25 internet I only get 30 Max
gs0b
Community Leader
Community Leader

No problems for me.  I have 50/25 and FiOS TV.  Most test sites routinely show 60Mbps (which is expected as FiOS TV gives 10Mbps extra).  Some test sites that are further away do show slower speeds, make sure you pick one close to you.

The real test is when I download large files I often get close to 60Mbps.  Again, this varies from site to site as some sites just aren't capable of serving data that fast, but it works often enough that I know it isn't Verizon.

Good Luck.

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Re: I pay for 75/25 internet I only get 30 Max
grahamdesign
Newbie

I just ran it again thjis moring from Verizons teest site on my main computer connected by eathernet an got 33/30.

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Re: I pay for 75/25 internet I only get 30 Max
AuntieAnne1
Newbie

I'm in the same situation.  I would like to know if anybody knows of a site or sites which give the most accurate reading of upload and download speeds.

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Re: I pay for 75/25 internet I only get 30 Max
eljefe2
Master - Level 1

I have found www.speedtest.net to be very reliable. 

Typical result from my 75/35 service:

http://www.speedtest.net/my-result/3207717041

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Re: I pay for 75/25 internet I only get 30 Max
grahamdesign
Newbie

Yes I agree this is a good site it is powered by OOKLA which is the same software Verison uses on Verizon speed test. For me I use Reston as my nearest site to test from. On Verizon i get 80/33 and at the same time same softwear test using OOKLA Ddirectly and not through Verizon I get  33/30. I think Verizon is swewing their test speeds.

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Re: I pay for 75/25 internet I only get 30 Max
grahamdesign
Newbie

Just ran it agian and i finaly get 82/38

http://www.speedtest.net/my-result/3207960587

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Re: I pay for 75/25 internet I only get 30 Max
tns2
Community Leader
Community Leader

@grahamdesign wrote:

Yes I agree this is a good site it is powered by OOKLA which is the same software Verison uses on Verizon speed test. For me I use Reston as my nearest site to test from. On Verizon i get 80/33 and at the same time same softwear test using OOKLA Ddirectly and not through Verizon I get  33/30. I think Verizon is swewing their test speeds.


Get good results in NY and Florida.  I have 150/65 in NY and 50/25 in Florida.  In florida at the moment and MY RESULTS at speedtest.net

http://www.speedtest.net/my-result/3215339492

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Re: I pay for 75/25 internet I only get 30 Max
beetlejuice2
Specialist - Level 1

@grahamdesign wrote:

I pay for 75/25 internet when I use Verizon's test I get those speeds on my wired network but when I use any other test site I only get 30 Max. I contacted support and they said if I did not like the sevice go get a new service. Why can't I get 75/25 does anyone else have this problem? I will look for a new service.


Speed tests arent always accurate since they all connect to different servers and you may not always get the same results. The servers you connect to at the time might have more congestion/traffic going into it then the Verizon one, time of day, etc.

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Re: I pay for 75/25 internet I only get 30 Max
Suzanne7777
Contributor - Level 1

I'm suppposed to get 50/25 and it's like dial up slow.  Speed tests usually show 17/17 and upload is often higher than download.  When I call they tell me to plug the laptop into the router with an ethernet plug to see what the real speed is.  Fact is most laptop users use wi-fi.  This is just unacceptable, but I'm moving and getting rid of FIOs soon, and sick of the whole slow internet issue.

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