Interference from Verizon Fios on Ham Radio equipment.
marc110
Newbie

              Hello all recently got Verizon Fios installed and now i'm getting terrible hash and noise from it,HF is horrible 75m 80m 160m 28m etc, was on the phone with them (verizon phone tech) and was like talking to myself no knowledge whatsoever. The day Verizon tech hooked up everything as should be a unit outside the house, a backup unit (ups) inside the house just under the window inside and 5 feet away from the outside unit, when I run cat 5 from the modem/router to my comp i get tremendous hash when I remove the cat 5 the noise is totally gone I do not have phone service just internet and TV... I did some extensive testing changing cat 5 cables ferite chokes 31mix 43mix to no avail!! BUT here is the real kicker when i disconnect power from the Actiontec MI424WR router/modem (just cat 5 from router/modem to computer) and put the coax center pin in the modem first all still quiet on my Ham Radio RX, but when the ground is screwed on my RX is a nightmare??? This blew me away because there is no power being applied to the router so how and what is being transfered to cause the interference grounding?. I checked the outside ground for the unit outside and it is fine...This sounds like a ground issue with the outside unit? I don't know, naturally if i turn off the computer i get no interference at all...all i can say is bizarre! Had Verizon tech come out to the house changed all compression fittings replaced 2 splitters, tested another Router replace cat 5 from modem to comp....NADDA same prob..sounds like 60hz type buzz...doing some research the battery back up (UPS) has an internal charger,charging the back up batt could be the batt charger leaking RF in the house and grounds? ...Has anyone had this problem the tech is stumped and has no idea..

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Re: Interference from Verizon Fios on Ham Radio equipment.
ElizabethS
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

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Re: Interference from Verizon Fios on Ham Radio equipment.
Verizon_Support
Customer Service Rep

Marc1,

I am glad that  we were able to get this issue resolved for you! If you ever need anything from us, we are here for you around the clock.
-Amanda_M

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Re: Interference from Verizon Fios on Ham Radio equipment.
Mikie6
Enthusiast - Level 2

Contact ARRL league Headquarters - RFI services if Verizon does not resolve the issue for you.

They are tracking Part 15 leakage emiissions of Cable & Internet providers that have been fined by the FCC

for non-compliance in sloppy RFI equipment and installations.

More info for the Verizon Service Techs to read and clues for you. 

http://forums.verizon.com/t5/High-Speed-Internet-DSL-and-Dial/ham-radio-interference/td-p/376819/hig...

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Re: Interference from Verizon Fios on Ham Radio equipment.
Mikie6
Enthusiast - Level 2

What you are seeing is the Switching Power Supply cycle on and off, 15 seconds on, 45 seconds off,

constantly to keep the back up battery charged. Also the Switching Supply has close to 10KHz pulses 

that generate a Square Wave rich in harmonics that generate Harmonics. The filtering from 14MHz to

430MHz is almost non existent.

Maybe with luck, you might get 20dB more rejection with shielding, but that may not be enough !

Verizon's System Engineering for FIOS, if it even exists, would need to look at this to really solve the problem.

Most places just buy Third Party componets abd deploy this crap out in the field. 99.5 % of the time, it works, but in your case your the 0.5% and not in their norm for them to know what is going on !

( FFT) Fast Fourier analysis of a square wave that represents their signal content to be very broadband

from their unit. Having a receiver that can see almost down to -120dBm makes it very difficult to eliminate 

such interference. 

Verizon would need change the way they are charging the Back up Battery without a Switching Supply. 

The typical Verizon Techs are just hands on Monkey Techs with no real knowledge. You need to talk to a real 

RFI Engineer to really know how to solve the problem. '

Good Luck, very few at Verizon know what's going on, unless you talk to a real Engineer.

73's

RFI Engineer

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Re: Interference from Verizon Fios on Ham Radio equipment.
Mikie6
Enthusiast - Level 2

Another thing is that a Common Ground actually may cause more RFI issues.

Look into Coaxial Line Isolators, they are essentially Ferrite Sleving to go outside 

coaxial lines. To get 60 dB attenuation, clamp on types are useless at your HF frequency.

14MHz to 144MHz 

Look at those from radioworks.com for your station.

Also,Verizon Technical Services and Engineering could use 75 ohm types on their system to keep RFI radiating off the Gound Shields of their Coaxial Lines, The Ferrite would need to be massive, non-clip on types to

get RF out outer shield of their FIOS cables into your residence ( Ham Station ).

radioworks.com could make smaller 75 versions for Verizon easily !!

Wondering if any Technical Engineers at Verizon even read these forums !

Good Luck, seem like we have to educate Verizon !

73's

RFI Engineer

{short description of image}
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