02-17-2009 01:17 PM
We switched from Comcast to Veriozon FIOS about a month ago. Everything has been fine with the internet connection until recently. I have two computers running Windows XP SP3, hardwired to the Verizon wireless router. One has Norton and one has AV Antivirus programs running. Computer 2 suddenly started strange, occasional symptoms. Click on a desktop shortcut icon (any of several, such as Yahoo or Ebay). Intenet Explore begins to load and then freezes. Entire Windows seems to lock up. Use Windows taks manager to try to stop NOT RESPONDING IE. Sometimes successful, sometimes we had to just shut down and reboot the computer. Retry internet by clicking on the tray E for IE icon....no problem getting on line. 10 minutes later, leave internet. Try again...XP freezes up. In many cases a short cut icon to internet would not work twice. Sometimes Computer 2 would go days WITH NO **bleep** PROBLEM. Now for the last week, computer 2 is running properly, but today, good old reliable No 1 is acting up the same way. All OK 70% of the time...big headache the rest of the time. I even noticed a report from AV antivirus that internet connectivity was lost. Then apparently restored.
Anyone have a clue what's going on?
02-17-2009 02:08 PM
02-17-2009 02:14 PM
Do you ever look at the router when these problems occur? I'm presumming your router is fed by Coax? If so the Coax wan light should be lit all the time. The internet light will filcker when there is activity. Does it ever go amber?
What model router did you recieve? Do you do much with bit torrents or gaming?
Have you tried to power cycle the router by unplugging it and waiting a few seconds....
When the trouble occurs have you tried calling the Fsc?
02-17-2009 03:46 PM
Thanks for the first two replies.
1. Norton and AVG antivirus ran last night. No problems. Spybot also was run. So I don't think the problem is related to Arun's ideas.
2. I have a MI424WR Verizon router. The WAN light is on solid green, all the time. The Internet light flashes.
The router is fed by coax.
I dont know what bit torrent is. Computer 2 is only used for Pogo on line simple stupid gaming (I am whining about wife's activities). My Computer 1 is only used for ebay and simple web activities.
I tried resetting the router once today...helped nothing.
Just now I could not get connected via shortcuts. BUT---I can always get on line through Outlook Express. And I got here via an email link.
02-17-2009 06:26 PM
02-17-2009 07:09 PM
Not a bad idea Arun. Another thing you might want to check is in the settings in your internet explorer. Go to tools>internet options>Connections>
The box under Dial up and virtual private Network settings should be empty..if not, clear it. If there was something there.... reboot and try going on line again.
Next you can try going to start>run type cmd
In the dos screen ....
type ipconfig/release then press enter
Next type ipconfig/renew and press enter
Reboot and try the internet again.
02-17-2009 08:20 PM
"Thanks for the first two replies.
1. Norton and AVG antivirus ran last night. No problems. Spybot also was run. So I don't think the problem is related to Arun's ideas"
ummm Running your antivirus in normal mode is NOT the same thing as running it in safe mode.
I would also try running a rootkit cleaner in safe mode.
neither could hurt your and either may be your issue's cause
02-19-2009 07:39 AM
OK, I ran my antivirus after booting in Safe Mode.
Clarifying, it isn't XP that locks up, it is Internet Explorer.
Sometimes it tries for a very long time to connect and then freezes. I have to use Windows Task Manager to shut down the Not Responding program. And sometimes even this is difficult to do. Once IE is shut down, none of the link icons will work until I reboot.
The thing that bugs me is that we have two separate computers, each one used in completely different ways. Both were running internet perfectly until 2 weeks ago. Nothing in the IE options has changed. The only commonality is the Verizon modem, to which both computers are linked by hardwire.
I have not tried my wireless laptop.
02-19-2009 10:13 AM
02-19-2009 10:34 AM