Intermittent Wireless Outage
pfdg31
Enthusiast - Level 3

I've been having intermittent wireless outages and noticed the "My Router"  screen showing :

Router Status

STOP!

Check your Broadband Connection .

Broadband Connection

Ethernet Status: Disconnected

and the System Monitoring Full Status showing

Broadband Connection (Ethernet) - Cable DIsconnected

Coax - Cable Disconnected

Broadband Connection (Coax) - Cable Disconnected

Any idea what I should check?

Thanks,

Pete

0 Likes
1 Solution

Correct answers
Re: Intermittent Wireless Outage
tns2
Community Leader
Community Leader

@pfdg3 wrote:

I've been having intermittent wireless outages and noticed the "My Router"  screen showing :

Router Status

STOP!

Check your Broadband Connection .

Broadband Connection

Ethernet Status: Disconnected

and the System Monitoring Full Status showing

Broadband Connection (Ethernet) - Cable DIsconnected

Coax - Cable Disconnected

Broadband Connection (Coax) - Cable Disconnected

Any idea what I should check?

Thanks,

Pete


If it hasn't already resolved itself. 

  • Check cables as suggested from router to Ont. 
  • Reboot Router. 
  • If no Help turn router off, turn Unplug ONT and Battery (if you have one), then replug in battery,  then ONT.  Once Ont shows good status, turn router back on. 
  • Contact verizon.  Sometimes they can tell immediatedly (and sometimes without talking to someone), that a problem exists and reset it semi-automatically.  If that doesn't happen talk to support.

View solution in original post

Re: Intermittent Wireless Outage
kcblessing1
Newbie

I also am experiencing outage on all channels 550 and above are all pixelating very badly and then freezing completely in Mechanicsburg pa.

0 Likes
Re: Intermittent Wireless Outage
TomH121
Community Leader
Community Leader

PLEASE SEE MY ATTACHMENT

0 Likes
Re: Intermittent Wireless Outage
tns2
Community Leader
Community Leader

@kcblessing wrote:

I also am experiencing outage on all channels 550 and above are all pixelating very badly and then freezing completely in Mechanicsburg pa.



That would be a Fios TV issue and belongs in a different forum.  Nothing related to wireless internet.

0 Likes
Re: Intermittent Wireless Outage
pfdg31
Enthusiast - Level 3

@TomH309 wrote:

PLEASE SEE MY ATTACHMENT


Tom, are you sure that's the right attachment. Seems to address a different issue.

Pete

0 Likes
Re: Intermittent Wireless Outage
tns2
Community Leader
Community Leader

@pfdg3 wrote:

I've been having intermittent wireless outages and noticed the "My Router"  screen showing :

Router Status

STOP!

Check your Broadband Connection .

Broadband Connection

Ethernet Status: Disconnected

and the System Monitoring Full Status showing

Broadband Connection (Ethernet) - Cable DIsconnected

Coax - Cable Disconnected

Broadband Connection (Coax) - Cable Disconnected

Any idea what I should check?

Thanks,

Pete


If it hasn't already resolved itself. 

  • Check cables as suggested from router to Ont. 
  • Reboot Router. 
  • If no Help turn router off, turn Unplug ONT and Battery (if you have one), then replug in battery,  then ONT.  Once Ont shows good status, turn router back on. 
  • Contact verizon.  Sometimes they can tell immediatedly (and sometimes without talking to someone), that a problem exists and reset it semi-automatically.  If that doesn't happen talk to support.
Re: Intermittent Wireless Outage
pfdg31
Enthusiast - Level 3

If no Help turn router off, turn Unplug ONT and Battery (if you have one), then replug in battery,  then ONT.  Once Ont shows good status, turn router back on. 



This worked.  Thanks !

0 Likes