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Internet & phone down for over two days now

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joeg1
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Contributor
Posts: 1
Registered: ‎03-06-2018

Internet & phone down for over two days now

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Had phone and internet via generator power for 48 hours during storm, power back on but not fios.  Have a green light on the box but nothing else.  Power cycling doesn't work. Customer service is useless.  Any advice on reseting the service?

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TomH309
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Gold Contributor V
Posts: 1,429
Registered: ‎05-16-2009

Re: Internet & phone down for over two days now

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Please provide more SPECIFIC information so someone can help you.
DO NOT INCLUDE PRIVATE ACCOUNT INFORMATION

Location ?
County
State

Or....

On the Right Hand side of this Verizon Community Page scroll down to Announcements
Click on Contact Us

 

 

Tom
Router G3100,Mini IPC 4100,YAMAHA ATS 1080,VMS 4100, iPad2 WiFi ,,iPhone SE
CRobGauth
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Platinum Contributor III
Posts: 8,010
Registered: ‎11-04-2008

Re: Internet & phone down for over two days now

Message 3 of 3
(522 Views)

If there are still pwoer outages in your area, then that may be the reason.

By box, I assume you are talking about ONT.

Callo back and ask for technical support.

Or contact them via twitter @verizonsupport.


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