Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu

Internet Drops During Peak Usage?

Reply
shakez
Contributor
Contributor
Posts: 5
Registered: ‎12-30-2008

Internet Drops During Peak Usage?

Message 1 of 5
(10,403 Views)

Hello All,

 

I am new here, and have been a very pleased / satisfied customer of FiOS until recently.  I used to download content overnight and had no issues, but recently I would notice that my connection would totally drop and I would wake up to an unfinished download along with no internet, until I either repair my network connection or disable and re-enable.

Does anyone have this sort of "drop out" issue when downloading or using up a lot of bandwidth?

4 REPLIES 4
CharlesH
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 895
Registered: ‎12-01-2008

Re: Internet Drops During Peak Usage?

Message 2 of 5
(10,393 Views)
It sounds as if the router may be locking up.  Try to unplug the router from power for a minute or so and plug it back it.
shakez
Contributor
Contributor
Posts: 5
Registered: ‎12-30-2008

Re: Internet Drops During Peak Usage?

Message 3 of 5
(10,390 Views)
I've tried that as well, along with the other two options of getting the internet back.  But the next evening when it happens again 😞
CharlesH
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 895
Registered: ‎12-01-2008

Re: Internet Drops During Peak Usage?

Message 4 of 5
(10,389 Views)
Have you reset the router? This will erase any settings in the router.  Hold down the little red reset button for 10 seconds in the back of the router.
shakez
Contributor
Contributor
Posts: 5
Registered: ‎12-30-2008

Re: Internet Drops During Peak Usage?

Message 5 of 5
(10,393 Views)
I will try that and get back to you, thanks!
How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title