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Internet outage - no wan coax light

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Bsteeves
Copper Contributor
Copper Contributor
Posts: 15
Registered: ‎09-25-2012

Internet outage - no wan coax light

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Lost power over a week ago, when power came back tv service was restored, however no internet connection. Technical support sent me new router, same thing no internet. I rebooted the system by unplugging everything and disconnecting backup battery. Finally, Internet. Fast forward a few days, no internet. Router does not recognize coax cable. All TVs work, if I substitute coax cables nothing. If unplug directly into wireless still nothing. Call verizon again, they send another router. Still does not recognize coax. I have rebooted everything several times. Please help!
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Anthony_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: Internet outage - no wan coax light

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Since we haven't heard back from you or have received a form submission as requested in your private support case,  it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

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