Internet randomly disconnected

21043_Cust · ‎08-16-2019

Hi everyone,

For the last 2-3 weeks I have been encountered the internet disconnected with either DNS_PROBE_FINISHED_BAD_CONFIG or DNS_PROBE_FINISHED_NXDOMAIN message. It disconnected for about 30 seconds to 1.5 minutes then reconnects. It started with couple times a day and now it happens every 10-15 minutes or less.

I rebooted the router, unpluged the power from the router for a minute and plugged power back on, and many other steps according to the Verizon support page. None fixes the issue.

Can someone helps.

Thanks,

CRobGauth · ‎11-04-2008

Are you using your own router or a FIOS router?

How is device connected? WiFi or ethernet?

Is it only happening on one device?

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