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Internet randomly disconnected

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21043_Cust
Contributor
Contributor
Posts: 1
Registered: ‎08-16-2019

Internet randomly disconnected

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Hi everyone,

 

For the last 2-3 weeks I have been encountered the internet disconnected with either DNS_PROBE_FINISHED_BAD_CONFIG or DNS_PROBE_FINISHED_NXDOMAIN message.  It disconnected for about 30 seconds to 1.5 minutes then reconnects.  It started with couple times a day and now it happens every 10-15 minutes or less.  

I rebooted the router, unpluged the power from the router for a minute and plugged power back on, and many other steps according to the Verizon support page.  None fixes the issue.

Can someone helps.

 

Thanks,

3 REPLIES 3
CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 8,010
Registered: ‎11-04-2008

Re: Internet randomly disconnected

Message 2 of 4
(1,405 Views)

Are you using your own router or a FIOS router?

How is device connected? WiFi or ethernet?

Is it only happening on one device?


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
OneGuy
Contributor
Contributor
Posts: 1
Registered: ‎01-02-2020

Re: Internet randomly disconnected

Message 3 of 4
(1,074 Views)

I've been having the same issue for the last month on all devices. Using FIOS router with wifi connections.

OmegaMale
Contributor
Contributor
Posts: 1
Registered: ‎04-15-2020

Re: Internet randomly disconnected

Message 4 of 4
(863 Views)

I have the same issue as well and have tried all the troubleshooting remedies to fix it to no avail 

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