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Internet speed cut in half

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Nairb
Contributor
Contributor
Posts: 1
Registered: ‎03-26-2011

Internet speed cut in half

Message 1 of 6
(3,213 Views)

 My internet speed was always around 20 Mbps and now it is around 10 Mbps and I can't seem to get any faster. Does anyone know why this may be happening? Thank you.

 

5 REPLIES 5
Smith6612
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,634
Registered: ‎12-15-2010

Re: Internet speed cut in half

Message 2 of 6
(3,187 Views)

Are you using Ethernet or Wireless, first of all?

Hubrisnxs
Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: Internet speed cut in half

Message 3 of 6
(3,181 Views)

 

  1. Do a test at http://speedtest.verizon.net
  2. make sure you are hardwired to the router
  3. make sure you have optimized the PC (if windows 7, pay special attention to the instructions for win 7 users) 

 

jddalton65
Contributor
Contributor
Posts: 3
Registered: ‎03-27-2011

Re: Internet speed cut in half

Message 4 of 6
(3,114 Views)

If you are wirelessly connected you can run a speed test while sitting right next to the router and the speed will be about 4/5 of what itr will be if you are plugged in to the router. If you walk 15 feet away and run another speed test you are going to see the speed drop even more ,..and if you go farhteraway it will drop even more. So basically the farther you get away from the router the slower the connection and the weaker the signal

jumpin68ny
Gold Contributor VII
Gold Contributor VII
Posts: 1,778
Registered: ‎05-14-2009

Re: Internet speed cut in half

Message 5 of 6
(3,041 Views)

Did you enable Parental Controls on the Verizon provided router?  Enabling parental controls cuts the download speed in half.

cbwoodstock91
Nickel Contributor
Nickel Contributor
Posts: 42
Registered: ‎03-21-2011

Re: Internet speed cut in half

Message 6 of 6
(2,952 Views)

Hi,

 

   I suggest to you, contact chat tech support and ask to "break the dhcp lease" on your circuit(this will refresh the IP

in your internet connection, also you will have a new IP) also ask to "re-boot your gray box" which is your main network

terminal) This will help to all entire service.

 

Good Luck!

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