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Internet speed

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Supreme
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Posts: 3
Registered: ‎06-07-2012

Internet speed

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I have FiOS and just took the verizon.com/uptospeed test todetermine why my computer is slow, and to my surprise....my speed was slower then the 25Mbps that I pay for each month. How can my internet service (medium speed) with verizon FiOS be slower then the (low speed) service I had with Comcast? Coomcast's computer speed was very fast. Since my contract is up with Verizon, I will be going back to Comcast. By the way, Verizon has the longest hold time to speak with a customer service rep then any other utility company I have ever been in contact with.

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somegirl
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Registered: ‎09-15-2009

Re: Internet speed

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Have you done any sort of troubleshooting to figure out why your speed is low? What result did you get? Is it wired or wireless?

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Supreme
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Registered: ‎06-07-2012

Re: Internet speed

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I have done ever type of troubleshooting available, but Verizon don't know why my internet speed is low.  As I statetd before, I took Verizon's spped test and my internet speed was slower then the service I pay for each month.  I have both wire and wireless.  I never had this problem with Comcast...my interst service was lightening fast.  But i found the soluation...go back to Comcast!!!!

somegirl
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Posts: 3,149
Registered: ‎09-15-2009

Re: Internet speed

Message 4 of 9
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@Supreme wrote:

I have done ever type of troubleshooting available, but Verizon don't know why my internet speed is low.  As I statetd before, I took Verizon's spped test and my internet speed was slower then the service I pay for each month.  I have both wire and wireless.  I never had this problem with Comcast...my interst service was lightening fast.  But i found the soluation...go back to Comcast!!!!


On the wired computer, what result did you get?

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If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

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Supreme
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Posts: 3
Registered: ‎06-07-2012

Re: Internet speed

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My internet speed was much slower on the wired; around 17 Mbps according to Verizon's speed test.

Hubrisnxs
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Posts: 5,881
Registered: ‎07-22-2009

Re: Internet speed

Message 6 of 9
(2,604 Views)

can you do it again on the wired, and then after you get your speedtest result - there should be a link that says show analysis or something like that.  

 

cut and paste that info here. 

magda
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Registered: ‎06-12-2012

Re: Internet speed

Message 7 of 9
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I just subscribed to 50mbps internet speed and when i ran the speedtest i dont get more than 21mps - i did troubleshoot my network, and i also reset the router - did not result in a solution .

cecala50
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Registered: ‎04-05-2013

Re: Internet speed

Message 8 of 9
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my iternet speed is only weak n wimpy 3.6 fix it

cecala50
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Posts: 2
Registered: ‎04-05-2013

Re: Internet speed

Message 9 of 9
(1,750 Views)

speed was up to 6.8 i reset my rout to factory setting n it drop to 3.6 i cant fix it

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