Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu

Internet speeds fine, just MAJOR instability

Reply
Swiftimus
Contributor
Contributor
Posts: 1
Registered: ‎06-06-2015

Internet speeds fine, just MAJOR instability

Message 1 of 4
(953 Views)

Have had FIOS for upwards to almsot a year, no problems save for a little bottle neckin' here and there on rare occasions.

But in the past 2 days something weird's been going on.

 

My internet speeds are fine, the connection is up, and I can watch media no problem. 

 

But online gaming, and attempting any sort of communication through VOIP's (Skype, Teamspeak, Raidcall, etc.) and I have so many of these 'small' lagspikes! Ping stys steady at around 30-50ms, then suddenly jumps to 1k-3K MS, what the hay?!

 

Did a tracer test, as well as using ping plotter, and noticed I was having numerous amounts of packet loss, using google as my test domain. 

 

Attempted to contact verizon customer service, but I was told there doesn't 'seem' to be anything wrong and that it was not with verizon networks.

 

Plan information:

Verizon FiOS Internet Service

50/50

 

Router: FiOS GigE Wireless "N" Router 

 

Lazy spoiler text with my cmd tracer test and ping plotter results.

 

If you guys need any other information, please let me know!

 

 

Spoiler
C:\Users\antwo_000>tracert www.google.com

Tracing route to www.google.com [64.233.169.105]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.1.1
2 5 ms 5 ms 3 ms lo0-100.DLLSTX-VFTTP-303.verizon-gni.net [108.19
.180.1]
3 * 5 ms 6 ms T0-13-1-0.DLLSTX-LCR-21.verizon-gni.net [130.81.
215.226]
4 * * * Request timed out.
5 * * * Request timed out.
6 27 ms 27 ms 27 ms 0.ae5.GW1.ATL17.ALTER.NET [140.222.233.11]
7 28 ms 30 ms 28 ms google-gw.customer.alter.net [152.179.241.10]
8 * 28 ms 27 ms 64.233.174.2
9 28 ms 39 ms 28 ms 216.239.51.245
10 32 ms 29 ms 31 ms 209.85.142.203
11 31 ms 30 ms 30 ms 209.85.248.3
12 * * * Request timed out.
13 30 ms 30 ms 29 ms 64.233.169.105

Trace complete.

C:\Users\antwo_000>ping www.google.com

Pinging www.google.com [64.233.180.99] with 32 bytes of data&colon;
Request timed out.
Reply from 64.233.180.99: bytes=32 time=12ms TTL=47
Request timed out.
Request timed out.

Ping statistics for 64.233.180.99:
Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),
Approximate round trip times in milli-seconds:
Minimum = 12ms, Maximum = 12ms, Average = 12ms

 

Spoiler
www.google.com ping test.png

 

 

 

3 REPLIES 3
Smith6612
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,635
Registered: ‎12-15-2010

Re: Internet speeds fine, just MAJOR instability

Message 2 of 4
(874 Views)

Please try power cycling your ONT by disconnecting the Battery and the AC wall unit for your Battery Backup Unit. Also make sure your connections are tight. If your connection to the ONT for Internet is coax, make sure there are no open outlets that do not have something plugged into them. Open splitter taps should be capped. If you are using Ethernet between the router and the ONT, try another cable.

 

Failing the reboot and cabling check, get a tech visit scheduled.

destruya
Copper Contributor
Copper Contributor
Posts: 9
Registered: ‎04-17-2015

Re: Internet speeds fine, just MAJOR instability

Message 3 of 4
(813 Views)

Hi, Swiftimus.  I see you're in Dallas.  I'm in Northern VA, and I've got the same issue on my traceroutes - Hops 4 and 5 are no-gos on my connection as well.  Like your experience, downloads and general browsing are fine, but when you do something that requires good latency like streaming video or online gaming, things are a bit 'iffier.'

 

Good to know it's not just my general area.

 

Anything look familiar?:

 

Spoiler

 Oddly enough it seems going to Google makes Hop 4 magically reappear.  We also share the same router, most likely, the Rev. I that was required for the Quantum service.

david8888
Contributor
Contributor
Posts: 1
Registered: ‎11-04-2012

Re: Internet speeds fine, just MAJOR instability

Message 4 of 4
(735 Views)

I have service in NYC and have noticed similar issues the past several days, for me things seem to start around 6-7pm EST and continue thru to around 11pm.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title