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Internet speeds fine, just MAJOR instability

Posts: 1
Registered: ‎06-06-2015

Internet speeds fine, just MAJOR instability

Message 1 of 4

Have had FIOS for upwards to almsot a year, no problems save for a little bottle neckin' here and there on rare occasions.

But in the past 2 days something weird's been going on.


My internet speeds are fine, the connection is up, and I can watch media no problem. 


But online gaming, and attempting any sort of communication through VOIP's (Skype, Teamspeak, Raidcall, etc.) and I have so many of these 'small' lagspikes! Ping stys steady at around 30-50ms, then suddenly jumps to 1k-3K MS, what the hay?!


Did a tracer test, as well as using ping plotter, and noticed I was having numerous amounts of packet loss, using google as my test domain. 


Attempted to contact verizon customer service, but I was told there doesn't 'seem' to be anything wrong and that it was not with verizon networks.


Plan information:

Verizon FiOS Internet Service



Router: FiOS GigE Wireless "N" Router 


Lazy spoiler text with my cmd tracer test and ping plotter results.


If you guys need any other information, please let me know!




Tracing route to []
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms
2 5 ms 5 ms 3 ms [108.19
3 * 5 ms 6 ms [130.81.
4 * * * Request timed out.
5 * * * Request timed out.
6 27 ms 27 ms 27 ms 0.ae5.GW1.ATL17.ALTER.NET []
7 28 ms 30 ms 28 ms []
8 * 28 ms 27 ms
9 28 ms 39 ms 28 ms
10 32 ms 29 ms 31 ms
11 31 ms 30 ms 30 ms
12 * * * Request timed out.
13 30 ms 30 ms 29 ms

Trace complete.


Pinging [] with 32 bytes of data&colon;
Request timed out.
Reply from bytes=32 time=12ms TTL=47
Request timed out.
Request timed out.

Ping statistics for
Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),
Approximate round trip times in milli-seconds:
Minimum = 12ms, Maximum = 12ms, Average = 12ms


Spoiler ping test.png




Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,635
Registered: ‎12-15-2010

Re: Internet speeds fine, just MAJOR instability

Message 2 of 4

Please try power cycling your ONT by disconnecting the Battery and the AC wall unit for your Battery Backup Unit. Also make sure your connections are tight. If your connection to the ONT for Internet is coax, make sure there are no open outlets that do not have something plugged into them. Open splitter taps should be capped. If you are using Ethernet between the router and the ONT, try another cable.


Failing the reboot and cabling check, get a tech visit scheduled.

Copper Contributor
Copper Contributor
Posts: 9
Registered: ‎04-17-2015

Re: Internet speeds fine, just MAJOR instability

Message 3 of 4

Hi, Swiftimus.  I see you're in Dallas.  I'm in Northern VA, and I've got the same issue on my traceroutes - Hops 4 and 5 are no-gos on my connection as well.  Like your experience, downloads and general browsing are fine, but when you do something that requires good latency like streaming video or online gaming, things are a bit 'iffier.'


Good to know it's not just my general area.


Anything look familiar?:



 Oddly enough it seems going to Google makes Hop 4 magically reappear.  We also share the same router, most likely, the Rev. I that was required for the Quantum service.

Posts: 1
Registered: ‎11-04-2012

Re: Internet speeds fine, just MAJOR instability

Message 4 of 4

I have service in NYC and have noticed similar issues the past several days, for me things seem to start around 6-7pm EST and continue thru to around 11pm.

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