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Ip conflict

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Bsteeves
Copper Contributor
Copper Contributor
Posts: 15
Registered: ‎09-25-2012

Re: Ip conflict

Message 21 of 26
(1,847 Views)
Yes I have tried plugging directly into the router from the ont and get no Internet access, ruling out the splitter. Additionally, the ont has one solid green light.

Conveniently enough my other stb no longer has menu info.

I haven't been able to check moca as the login is currently disabled.
Smith6612
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,630
Registered: ‎12-15-2010

Re: Ip conflict

Message 22 of 26
(1,829 Views)

If you reboot the router, it should reset the login lock so you can log in again.

Bsteeves
Copper Contributor
Copper Contributor
Posts: 15
Registered: ‎09-25-2012

Re: Ip conflict

Message 23 of 26
(1,803 Views)
Ok I finally have the results after logging in to my router.

Name: network (home/office)
Status: connected
Underlying device: Ethernet/coax wireless access point
Connection type: bridge
Received packets: 2209
Sent packets: 1585
Received bytes: 514655

Name: Ethernet/coax
Status: connected
Network: network (home/ office)
Connection type: hardware Ethernet switch
Received packets:2209
Sent packets: 2384
Received bytes: 391041
Sent bytes: 593535

Name: broadband connection (Ethernet/coax)
Status: cable disconnected
Network: broadband connection
prisaz
Platinum Contributor III
Platinum Contributor III
Posts: 6,820
Registered: ‎08-23-2008

Re: Ip conflict

Message 24 of 26
(1,782 Views)

From the status shown, you have Ethernet Coax (Moca) where the STBs are communicating to the router, but you have no internet connectivity for the STBs or the Computer. BAD ONT,  Bad Power to the ONT which you never reported back on, or something outside your home? Contact Verizon. http://www22.verizon.com/content/contactus/

Bsteeves
Copper Contributor
Copper Contributor
Posts: 15
Registered: ‎09-25-2012

Re: Ip conflict

Message 25 of 26
(1,777 Views)

How do I check bad power to ONT?

 

When I rebooted the ONT I was able to get internet connection, however, that only lasted for about three days or so.  I went outside last night and checked that all connections are correct and tight.

Bsteeves
Copper Contributor
Copper Contributor
Posts: 15
Registered: ‎09-25-2012

Re: Ip conflict

Message 26 of 26
(1,759 Views)
Ok well the techs are coming Monday. I really hope I don't have to pay for this considering I haven't touched anything since the install. Overall I have been pretty patient.

This service interruption leaves a bad taste in my mouth especially given how poorly I was treated with my constant calls. Ironic that cable vision was trying to get me back weekend.

Anyway, I really appreciate everyone's efforts in trying to get me back online.
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