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Just reformatted my desktop. Won't connect.

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egodbois
Contributor
Contributor
Posts: 2
Registered: ‎05-29-2009

Just reformatted my desktop. Won't connect.

Message 1 of 5
(6,725 Views)

Hi,

 

I have fios. I connect to my modem (which has a built in wireless router) wirelessly with my laptop. I have a hard ethernet connection between my desktop (running XP) and the modem/router.

 

Before now, everything was fine. However, I was forced to reformat my desktop. Now my desktop will not access the internet. The tech who set everything up did not leave any discs or software. Nor do I know how he set up my connection.

 

Thoughts on how I can get my desktop back online?

4 REPLIES 4
CharlesH
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 895
Registered: ‎12-01-2008

Re: Just reformatted my desktop. Won't connect.

Message 2 of 5
(6,723 Views)

Sounds as if the drivers for you PC were not installed...you would need to look for you manufacture's CD's or on their website.  You are looking for NETWORK or Ethernet card drivers.

 

Nothing FiOS is going to be able to do to get you online till you get the drivers installed on your computer.

Message Edited by CharlesH on 05-29-2009 02:39 PM
Justin
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,173
Registered: ‎08-05-2008

Re: Just reformatted my desktop. Won't connect.

Message 3 of 5
(6,718 Views)

First of all, you do not need any extra software, from Verizon or anywhere else, to connect.  

 

As Charles said you may just be missing a device driver for your network adapter. Go to:

 

Start ==> Control Panel ==> System ==> Hardware tab ==> Device Manager button

 

and see if any devices, specifically network adapters, have any question marks. If so, you need to fix that before you will be able to connect.

 

If no problems there, go to Control Panel and go through the Network Setup Wizard dialog and see if that gets you connected. If not, tell us what happened.

 

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
IMG 1.6.2, Build 08.58
Keller, TX 76248

BrianMcD
Silver Contributor III
Silver Contributor III
Posts: 412
Registered: ‎05-01-2009

Re: Just reformatted my desktop. Won't connect.

Message 4 of 5
(6,688 Views)

When you reloaded your Desktop did you reinstall Windows XPor Vista ?

 

There is an addition step that you need to take with Vista as shown in this post:

 

http://forums.verizon.com/vrzn/board/message?board.id=FiOS_Internet&thread.id=4897

 

 

 

 

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jaoxherlop
Contributor
Contributor
Posts: 1
Registered: ‎06-27-2009

Re: Just reformatted my desktop. Won't connect.

Message 5 of 5
(6,408 Views)

Looks like this has been resolved, thank you.

 

{You have received information in your private message box -- > . It should be gold. Please Read.}

Message Edited by KaLin on 06-28-2009 10:44 AM
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