Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu

My Folder - Mail in folders but cannot access

Posts: 1
Registered: ‎02-06-2010

My Folder - Mail in folders but cannot access

Message 1 of 2

I transfered email to my folders and it shows that the mail count.  Yet I cannot access them when I select he folder.

Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 3,149
Registered: ‎09-15-2009

Re: My Folder - Mail in folders but cannot access

Message 2 of 2

You have to access your folders from the My Folders section on the left-hand side, not the folder management page. You can't access any folders directly from the folder management page.


If the section is collapsed (meaning you see the My Folders heading but not your folders underneath it), try clicking on the little arrow next to it. (Should look like a triangle that is pointing towards the heading when collapsed, and pointing down when expanded.)


Hope this helps!

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

"All knowledge is worth having."
How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Browse Categories

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title