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need help setting up an IP phone with the Westell 9100EM router

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dslr595148
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 6,204
Registered: ‎09-24-2008

Re: need help setting up an IP phone with the Westell 9100EM router

Message 11 of 16
(8,389 Views)
#1 Does this phone have a web browser based interface?

#2 If so to question number one, show the first screen that you see in it after you log-in to it.

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

grrltraveler
Copper Contributor
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Posts: 10
Registered: ‎07-06-2009

Re: need help setting up an IP phone with the Westell 9100EM router

Message 12 of 16
(8,385 Views)

Unfortunately it does not that I know of. All settings are changed on the phone.I can enter the static IP, the subnet mask, the default gateway, the remote RPC IP. Then it cycles through looking for UDP port 5567 and then TCP port 5566. Here is what I set up in the port forwarding although I'm not sure I understood and/or did it correctly. It's still not working.

 

http://i30.tinypic.com/vr35hl.jpg

 

Is it possible that Verizon blocks UDP ports on their end - rather than the router? 

 

I can telnet so the TCP port seems fine.

 

Thanks again for all your help.

dslr595148
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 6,204
Registered: ‎09-24-2008

Re: need help setting up an IP phone with the Westell 9100EM router

Message 13 of 16
(8,389 Views)
Your screens looks look correct.

If the router supports UPnP (this may be at Advanced -> UPnP) If that is turned on, turn that off.

Hmm..

#1 Here is an idea, to test if something is blocking the ports.

Instead of forwarding to this phone, forward the ports to your computer.

Then use the port checker designed by portforward.com

http://www.portforward.com/help/portcheck.htm

?

#2 OR if you desire to, for testing reasons you can use your old router.

Here is some of the details that you need to know about this..

a) http://www.verizonfioswiki.com/index.php/Using_Your_Own_Router

And or

b)

URL: http://www.dslreports.com/faq/16077

Title/Location: All DSLR (dslreports.com) FAQs » Verizon Online FiOS FAQ » 3.0 Networking » What are the tradeoffs between the various router configurations

?

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

grrltraveler
Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎07-06-2009

Re: need help setting up an IP phone with the Westell 9100EM router

Message 14 of 16
(8,384 Views)

Well, port forwarding worked for the computer. The port was open when I ran the test.

 

As far as the uPnp, here's the screen about it. I can't really tell if that's considered "on" or "off"

 

http://i30.tinypic.com/vr35hl.jpg

 

 

I will try the other router. At least I'm confident that I set up the port forwarding correctly, now it's just figuring out the phone issue.

 

Thanks

nstywarrior
Contributor
Contributor
Posts: 1
Registered: ‎10-29-2009

Re: need help setting up an IP phone with the Westell 9100EM router

Message 15 of 16
(7,904 Views)

I have the same phone and the same problem.  I switched to FIOS and now I cannot get my Axxess phone to work.  I also can get the ports to foward but my phone still does not work.

 

Did you resolve your problem?

 

Thanks

grrltraveler
Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎07-06-2009

Re: need help setting up an IP phone with the Westell 9100EM router

Message 16 of 16
(7,861 Views)

I have not gotten the issue fixed even after setting up the westell with ethernet connection. I have worked on this extensively with my group and we have no solution. Sorry I can't be more help.

 

Anne

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