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need help setting up an IP phone with the Westell 9100EM router

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grrltraveler
Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎07-06-2009

need help setting up an IP phone with the Westell 9100EM router

Message 1 of 16
(13,619 Views)

I have an IP phone that I use for work - it's an old fashioned Axxess phone by InterTel but it works. I've had both DSL and cable service before, using a Netgear wireless router with the phone and never had an issue with the phone connecting to our office phone system. I just recently moved and have FIOS and chose not to hook up the Netgear, since the Westell does DHCP just fine.

When I connect the phone, the phone is receiving an IP address from the router and I can see it's connected when I'm logged onto the router but it will not connect with our system. The phone runs through UDP port 5567 but connects usually with TCP port 5566. I can ping 5566 and get a reply. I can telnet our Remote IPC IP using 5566 and get a response but the phone times out after 60 seconds of not being able to connect.

 

I have checked out this website and am guessing it has something to do with port forwarding. I tried to make some changes but I'm not sure I understand enough about how it's supposed to work to feel confident that I put the right information in the right places!

 

I could really use a nudge in the right direction. The phone worked a few days ago on a DSL connection so I know the phone is working. Other users who work from home are not having issues with their IP phones so I've narrowed it down to the router. Both my computers are working on the system too.

 

Thanks!

Anne

15 REPLIES 15
dslr595148
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 6,199
Registered: ‎09-24-2008

Re: need help setting up an IP phone with the Westell 9100EM router

Message 2 of 16
(13,590 Views)
Please show the first screen that you see after you log-in to this router.

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

grrltraveler
Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎07-06-2009

Re: need help setting up an IP phone with the Westell 9100EM router

Message 3 of 16
(13,583 Views)

Thanks for getting back to me. Is it possible to post an image to this - it doesn't seem to be working... How else can I paste the front page when I log in?

 

Thanks for your help

dslr595148
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 6,199
Registered: ‎09-24-2008

Re: need help setting up an IP phone with the Westell 9100EM router

Message 4 of 16
(13,580 Views)
After you take the image and save it as a JPG/JPEG, you can use...

http://tinypic.com/

Or Add Attachments just above where it says View discussion in a popup.

^^

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

grrltraveler
Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎07-06-2009

Re: need help setting up an IP phone with the Westell 9100EM router

Message 5 of 16
(13,576 Views)

http://i28.tinypic.com/8vzre9.jpg

 

I hope this works for you. I'll look for the other option you mentioned too. Thanks!

dslr595148
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 6,199
Registered: ‎09-24-2008

Re: need help setting up an IP phone with the Westell 9100EM router

Message 6 of 16
(13,549 Views)
Ok.

#1 Go to Advanced. In there, there should be something about the IP Address Distribution.

What is it set to?

#2 Go to Firewall Settings.

What is in there?

As need be, show screen shot(s)..

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

grrltraveler
Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎07-06-2009

Re: need help setting up an IP phone with the Westell 9100EM router

Message 7 of 16
(13,546 Views)

Thanks again. Straight away I noticed one problem, although changing it may not solve the problem. I put in 192.168.1.200 (I think) on the phone and the IP addresses only allow to 150. Even so, when I gave the phone 1.5, it still didn't work.

 

Advanced page:

http://i27.tinypic.com/2due29v.jpg

 

Firewall settings:

http://i29.tinypic.com/ncmd5j.jpg

 

Let me know if you need more than that. I can post each page if need be.

 

Anne

grrltraveler
Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎07-06-2009

Re: need help setting up an IP phone with the Westell 9100EM router

Message 8 of 16
(13,514 Views)

Do you know if Verizon blocks UDP port? Specifically UDP port 5567? I am trying to figure out if it's my router or the ISP.

 

 

Thanks!

dslr595148
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 6,199
Registered: ‎09-24-2008

Re: need help setting up an IP phone with the Westell 9100EM router

Message 9 of 16
(13,506 Views)
#1 http://i27.tinypic.com/2due29v.jpg

At that screen in your router, change the Starting IP so that it is

192.168.1.100

#2 On the Axxess phone by InterTel, setup a static IP outside of that range.

You can set any number that you want to BUT NOT: 0, 1, 100 to 255.

#3 Here is/are guide(s) for that router (This is based upon the screen images seen so far)

http://www.portforward.com/english/routers/port_forwarding/Actiontec/MI-424-WRv2/MI-424-WRv2index.htm

^^

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

grrltraveler
Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎07-06-2009

Re: need help setting up an IP phone with the Westell 9100EM router

Message 10 of 16
(13,505 Views)

Hi and thanks again,

 

I will do that when I get back to my home office on Friday.

 

In regards to the port forwarding link that you sent, do I port forward tcp 5566 and udp 5567 from the IP address that I give my phone?

The reason I ask is that neither Inter Tel or Axxess are listed on the page that you sent me... I looked at "Internet Phone" is that what I want to follow?

 

Cheers!

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