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Need to complain about customer service related to new service activation

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amitjohari
Contributor
Contributor
Posts: 2
Registered: ‎03-07-2013

Need to complain about customer service related to new service activation

Message 1 of 5
(1,101 Views)

Placed an order on Feb 24 for new service in Berkeley Heights, NJ. Was given Mar 26 as the earliest date available. Talked to Rita and was confirmed that no dates are available. My neighbour placed order after me, their was a technician in house today Mar 7th. I was talking to the tech and he was surprised why customer service is giving one month turn around time. As per him, they usually got out with in a week of placing order.

 

Called up customer service today after talking with tech. Customer service initially tried to drive me away saying they cant give me earlier dates and their is a snow storm in NE and blah blah. When I repeatedly insisted she checked and found out lot of days in next week are available.

 

I dont understand where the gap is. 30 day turn around time for setting up new service? what kind of service is that. I called up Comcast and they are willing to give me an appointment in 2 days time.

 

I want some manager to review my case and confirm that these first level of customer reps are not making up the dates and stories. Anywhere I can send an email where I can reach a senior manager?

 

Thanks.

4 REPLIES 4
Heather_VZ
Silver Contributor V
Silver Contributor V
Posts: 952
Registered: ‎06-21-2011

Re: Need to complain about customer service related to new service activation

Message 2 of 5
(1,071 Views)

I'm sorry for your frustration! I don't know where the gap is, but we are going to escalate your post to our Private Support Board. There you'll be able to talk directly to an agent who can help you figure out what's going on.

 

Please keep me posted!

 

Thank you,
Heather

amitjohari
Contributor
Contributor
Posts: 2
Registered: ‎03-07-2013

Re: Need to complain about customer service related to new service activation

Message 3 of 5
(1,050 Views)

Where is this private message board?

KaLin
Khoros Partner
Khoros Partner
Posts: 2,739
Registered: ‎09-10-2008

Re: Need to complain about customer service related to new service activation

Message 4 of 5
(1,042 Views)

Please go to your profile page for the forum by clicking on your name, and look down the middle towards the bottom where you will find an area titled "My Private Support Cases".
There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

 

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Anthony_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: Need to complain about customer service related to new service activation

Message 5 of 5
(960 Views)
Since we haven't heard back from you after our request for additional information as requested in your private support case, it appears you no longer need assistance. Please make a new post anytime you need our assistance.

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

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