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no internet connection

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Sandy4
Contributor
Contributor
Posts: 1
Registered: ‎10-01-2020

no internet connection

Message 1 of 3
(2,242 Views)

after replacing battery on master home Verizon box, I am no longer able to access Prime Video, YouTube, or other streaming services, only Netflix - screen says "wi-fi is connected, there is no Internet connection"

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Smith6612
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,635
Registered: ‎12-15-2010

Re: no internet connection

Message 3 of 3
(2,168 Views)

Sometimes the ONTs get confused and need a power cycle. Unplug the battery and the AC power. Re-connect AC power first then the battery.  That should restore service.

 

If you open the Customer Access portion of the ONT, make sure "MoCA" or "10/100/1000" are on or flashing. Also make sure the lights for NWRK, DATA, and MGMT are lit green.

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2 REPLIES 2
Cang_Household
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,700
Registered: ‎09-06-2020

Re: no internet connection

Message 2 of 3
(2,157 Views)

I believe this is a WAN DHCP problem. You need to go to the router's GUI and renew the WAN DHCP lease.

 

My Networks -> Network Connections -> Broadband Connection (Ethernet/Coax) -> Settings -> DHCP Lease -> Renew.

Smith6612
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,635
Registered: ‎12-15-2010

Re: no internet connection

Message 3 of 3
(2,169 Views)

Sometimes the ONTs get confused and need a power cycle. Unplug the battery and the AC power. Re-connect AC power first then the battery.  That should restore service.

 

If you open the Customer Access portion of the ONT, make sure "MoCA" or "10/100/1000" are on or flashing. Also make sure the lights for NWRK, DATA, and MGMT are lit green.

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