Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.

No internet/wan after ONT upgrade

SOLVED
Reply
bookpile
Contributor
Contributor
Posts: 4
Registered: ‎04-30-2022

No internet/wan after ONT upgrade

Message 1 of 8
(616 Views)
  • I have had FiOs for many years with very old ONT and cable package. I had ethernet enabled and have been running a pair of Asus RT-AX92U which have been rock solid.

 

I called to cancel the TV service and they forced me to upgrade my internet speed and then forced me to upgrade my ONT.  Everything went fine when they fired it up my red wan light on the Asus turned white. I did some speed tests and they left.

 

Internet worked for half an hour and then cut out. Wan light went red. Tried resetting and calling. They said the ONT was fine and blamed my equipment.  I remembered I had a G1100 in the drawer which they couldn't get to work either. I have a service appointment scheduled again but is there anything else I can try?

 
1 ACCEPTED SOLUTION

Accepted Solutions
bookpile
Contributor
Contributor
Posts: 4
Registered: ‎04-30-2022

Re: No internet/wan after ONT upgrade

Message 8 of 8
(310 Views)

Just to close this out. Even though all my ONT lights were green, the problem was on their end. One of their software systems overwrote the other software with my old ONT information after the first technician left.

View solution in original post

7 REPLIES 7
dexman
Silver Contributor V Silver Contributor V
Silver Contributor V
Posts: 630
Registered: ‎06-10-2012

Re: No internet/wan after ONT upgrade

Message 2 of 8
(607 Views)

A few questions to start the ball rolling:

 

Are there any red LEDs illuminated on the ONT at this time?

 

How many green LEDs are lit?

 

Can a picture or two of the ONT be posted? (Note that submitted pictures are queued for Moderator review before they appear).

 

Try these:

 

. Connect a known good ethernet cable between the ONT and 1100.

 

. Use a coaxial cable to connect the ONT to the 1100.

 

See if either of those make any difference.

bookpile
Contributor
Contributor
Posts: 4
Registered: ‎04-30-2022

Re: No internet/wan after ONT upgrade

Message 3 of 8
(594 Views)

basically top 2 light and middle 3 lights are green.

 

Tried muliple ethernet cables last night just in case. Just tried coax, no difference.  The tech seemed to indicate coax wouldn't work for my new 300 speed anyway

dexman
Silver Contributor V Silver Contributor V
Silver Contributor V
Posts: 630
Registered: ‎06-10-2012

Re: No internet/wan after ONT upgrade

Message 4 of 8
(584 Views)

True.

 

My last steps would be to power cycle the ONT, and to keep the 1100 connected until Verizon gets the Internet up & running. 🙂

bookpile
Contributor
Contributor
Posts: 4
Registered: ‎04-30-2022

Re: No internet/wan after ONT upgrade

Message 5 of 8
(490 Views)

Thanks for the help, still no luck. Looks like I'm waiting till Monday.

dexman
Silver Contributor V Silver Contributor V
Silver Contributor V
Posts: 630
Registered: ‎06-10-2012

Re: No internet/wan after ONT upgrade

Message 6 of 8
(481 Views)

Post what the technician finds!

Cang_Household
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,580
Registered: ‎09-06-2020

Re: No internet/wan after ONT upgrade

Message 7 of 8
(404 Views)

Why don't you post a picture of your ONT lighting? Is the Data light on?

Are MGMT and NTWK on?

bookpile
Contributor
Contributor
Posts: 4
Registered: ‎04-30-2022

Re: No internet/wan after ONT upgrade

Message 8 of 8
(311 Views)

Just to close this out. Even though all my ONT lights were green, the problem was on their end. One of their software systems overwrote the other software with my old ONT information after the first technician left.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title