Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu

No Online Mac Support

Reply
Bosun
Copper Contributor
Copper Contributor
Posts: 13
Registered: ‎09-06-2008

No Online Mac Support

Message 1 of 7
(12,511 Views)
I have been viewing various pages of the online FIOS internet support and find nothing about Macs.  All the help things are written for Windows products.  OK, they make up a large part of the market, but the only way I have ever found for Mac support is to call, wait on hold for many minutes, ask for the Mac 'expert' and then wait on hold for many more minutes.  Just a complaint.
6 REPLIES 6
zachyzissou
Copper Contributor
Copper Contributor
Posts: 20
Registered: ‎10-14-2008

Re: No Online Mac Support

Message 2 of 7
(12,302 Views)
I definitely have to agree with you, our whole house uses Macs purely because of reliability. I'm somewhat of a tech guy and figure things out pretty well myself but for most of the stuff i don't i just look to forums for. For example, we were probably one of the first houses in our area to get FiOS and we have the old setup i presume, no actiontec router etc. So i just swapped out the D-Link for our AirPort Extreme and everything seems to work fine, we still get firmware updates (assuming they haven't pushed out 1.6 in the North Texas area). But it would be very helpful for them to provide some answers as to why i can't install the FiOS software we were never given to begin with.
Message Edited by zachyzissou on 10-15-2008 03:48 PM
Techman28
Gold Contributor IV
Gold Contributor IV
Posts: 1,340
Registered: ‎10-13-2008

Re: No Online Mac Support

Message 3 of 7
(12,295 Views)
I will be honest with you I started out on Mac os when I was 16 and since then I've played on windows much of my time. However I want you to look on the bright side we do have a ton of info to help you but sometimes an agent may get lost regarding information being shared with out doing a screensharing session.  Now our older tools for screen sharing only allowed Windows users  or a dual boot Mac to connect. We now have newer tools that will allow support sessions with macs now. I'm now quite sure if its compatible with Macs. There are always updates to software and newer software being created for us to help assist you on Mac's. I hope this answers your  questions. 
zachyzissou
Copper Contributor
Copper Contributor
Posts: 20
Registered: ‎10-14-2008

Re: No Online Mac Support

Message 4 of 7
(12,279 Views)

Thanks for a response! It's nice to know Verizon is listening, i am constantly surprised at how connected verizon is with its customers.

 

Although, will better Mac support include a Media Manager software for macs? I currently use my xbox but its not as reliable as i would think verizons would be. ESPECIALLY if it had MKV support.

Techman28
Gold Contributor IV
Gold Contributor IV
Posts: 1,340
Registered: ‎10-13-2008

Re: No Online Mac Support

Message 5 of 7
(12,131 Views)
That is something that I would have to look into further at and get you a better answer.
MickeyS
Bronze Contributor I
Bronze Contributor I
Posts: 51
Registered: ‎11-04-2008

Re: No Online Mac Support

Message 6 of 7
(11,839 Views)
The beauty of a Mac and OS X is that it runs so well that you hardly need tech support. The issue is that the services provided are based on windows platforms only and that doesn't give the Mac much to advantage. I am very happy with my Mac, it runs well with Verizon and the only time I call tech support is when I have problems with the service.
cjacobs001
Silver Contributor III
Silver Contributor III
Posts: 398
Registered: ‎10-09-2008

Re: No Online Mac Support

Message 7 of 7
(11,835 Views)

always start here for the issues that Verizon Tech Support would be able to talk to me about:  (the networking basics) http://va.zensupport.co.uk/  

after that I search for MAC emulators

cjacobs001
How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title