Oh my gosh this is driving me crazy.
rebeccayhb
Newbie

fios has been great, for two years. recently this problem keeps coming back!!

whenever the landline receives a phone call or dials, the internet goes off! I have to manually connect otherwise it

stays OFF!!!!

I thought it was just temporary but it's been doing that for almost two months!!

it's driving me crazy!!!! can somebody do something???????????

thanks in advance!

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1 Solution

Correct answers
Re: Oh my gosh this is driving me crazy.
Bob_Robertson
Specialist - Level 1

more than likely, about 2 months ago, you added a new coordless phone to the mix....

regardless of when it was added, you have a 2.4 ghz coordless phone in the house, that is interfering with your wireless router

To access the router type 192.168.1.1 in a browser window and hit enter... You will be prompted for a username and a password.


The default login informtation for the router is
username : admin
password : password


Sometimes the Field Tech will access the router during installation, and change it to
username : admin
password : password1


If neither work, then you would have to reset the router with a paperclip or pen in the reset hole on the back of the router for 15 seconds, and it will revert to defaults of
username : admin
password : password

once logged in, click WIRELESS at the top

then BASIC SECURITY on the left....

you will see the dropdown for CHANNEL

change that, apply, and test

you may also be able to change the channel on your coordless phones... check the base and the handset for a CHAN/SCAN button

one of those should work... may take a bit of trial and error....

If all else fails, ditch the 2.4 ghz phones, and get a set in a diff frequency

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Re: Oh my gosh this is driving me crazy.
sgip2000
Newbie

What are you doing to "manually connect"?

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Re: Oh my gosh this is driving me crazy.
Hubrisnxs
Legend

are they cordless phones.   that happens sometimes with cordless phones.   you can try to change the channel in your router so that they aren't on the "Exact" same frequency, or if the cordless phone is near the fios router, you simply would just move it further and further away from each other until it stops.

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Re: Oh my gosh this is driving me crazy.
Bob_Robertson
Specialist - Level 1

more than likely, about 2 months ago, you added a new coordless phone to the mix....

regardless of when it was added, you have a 2.4 ghz coordless phone in the house, that is interfering with your wireless router

To access the router type 192.168.1.1 in a browser window and hit enter... You will be prompted for a username and a password.


The default login informtation for the router is
username : admin
password : password


Sometimes the Field Tech will access the router during installation, and change it to
username : admin
password : password1


If neither work, then you would have to reset the router with a paperclip or pen in the reset hole on the back of the router for 15 seconds, and it will revert to defaults of
username : admin
password : password

once logged in, click WIRELESS at the top

then BASIC SECURITY on the left....

you will see the dropdown for CHANNEL

change that, apply, and test

you may also be able to change the channel on your coordless phones... check the base and the handset for a CHAN/SCAN button

one of those should work... may take a bit of trial and error....

If all else fails, ditch the 2.4 ghz phones, and get a set in a diff frequency

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Re: Oh my gosh this is driving me crazy.
rebeccayhb
Newbie

I didn't do anything AT ALL. 😞

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Re: Oh my gosh this is driving me crazy.
rebeccayhb
Newbie

thanks for the reply...everything has been the same. nothing has changed.

yes we use cordless phones but this had never happened before.

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Re: Oh my gosh this is driving me crazy.
rebeccayhb
Newbie

wow thanks for the reply...we didn't change ANYTHING. not at all. it started doing this some time three weeks ago.

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Re: Oh my gosh this is driving me crazy.
Bob_Robertson
Specialist - Level 1

regardless if you knowingly changed somethng or not.... follow the steps...

I bet 5 bucks your issue will be resolved

Re: Oh my gosh this is driving me crazy.
rebeccayhb
Newbie

I found the CHANNEL dropdown...it's set on automatic...I clicked it and there are numbers, what should I change it to?

thanks so much

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Re: Oh my gosh this is driving me crazy.
Justin46
Legend

@rebeccayhb wrote:

I found the CHANNEL dropdown...it's set on automatic...I clicked it and there are numbers, what should I change it to?

thanks so much


Generally 1, 6, or 11. Most people seem to recommend 11, but I have been using channel 1 for probably 4 years without any interference from a 2.4 GHz phone about 3 feet from the router. Just pick a channel and try it, if it doesn't help, try one of the others. And if none of the recommended ones works, try all of the others before giving up.

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416-P1, IMG 1.7C, Build 09.83
Keller, TX 76248

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