I spoke to a Verizon Supervisor who explained there there is no where to make complaints on poor service with verizon!!
I am a remote worker who's internet and cable has been down for the past two hours, with no solution provided by customer service. I was told maybe in 24hrs and then Id have to wait the entire day for someone to arrive. No appointment scheduled, no ticket number given, phone disconnected and no call back made. Horrible customer service.
Although that is poor customer service to not at least open a ticket, there is no guarantee of service restoral on a residential account.
It could easily be early next week before a tech can be scheduled if they need to visit your home.
You are eligible for outage credits for outages over 24 hours.
I would recommend you either try calling back to get better service, or try them on twitter @verizonsupport. I have found them helpful in the past.