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Painfully slow FiOS 25/25. Central Jersey

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DJVoorhees
Copper Contributor
Copper Contributor
Posts: 12
Registered: ‎02-01-2011

Painfully slow FiOS 25/25. Central Jersey

Message 1 of 8
(3,156 Views)

Im in Bridgewater NJ and my internet has been painfully slow the last few days.  I did a speed check and here is what I have:

 

Download Speed: 1279 kbps (159.9 KB/sec transfer rate)
Upload Speed: 13864 kbps (1733 KB/sec transfer rate)

 

My package is 25/25.  Im on hold w/ support now.

 

Anyone seeing the same?

7 REPLIES 7
cxg331
Bronze Contributor I
Bronze Contributor I
Posts: 58
Registered: ‎08-12-2009

Re: Painfully slow FiOS 25/25. Central Jersey

Message 2 of 8
(3,064 Views)

Same here in Princeton.

 

10.14 download

6.67 upload

 

On 25/25 plan.

 

Noticed with YouTube videos taking forever to load, and some not loading at all.

crs
Contributor
Contributor
Posts: 5
Registered: ‎02-01-2011

Re: Painfully slow FiOS 25/25. Central Jersey

Message 3 of 8
(3,034 Views)

There is clearly some router or node being overwhelmed at night in the NJ area, I'm going to call tonight and I suggest you do as well.

paul2581
Contributor
Contributor
Posts: 1
Registered: ‎07-11-2009

Re: Painfully slow FiOS 25/25. Central Jersey

Message 4 of 8
(2,755 Views)

I am having the same issue I have the 35/35 plan they have actually decided to send someone out to my home to check the ONT it is for sure something on Verizon end.  I am curious about a refund or credit to my account based on the fact that I am not getting what I have been paying for.

Hubrisnxs
Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: Painfully slow FiOS 25/25. Central Jersey

Message 5 of 8
(2,745 Views)

you can get automatic out of service credit if that tech closes his trouble as a Verizon issue, and not your equipment. 

Hubrisnxs
Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: Painfully slow FiOS 25/25. Central Jersey

Message 6 of 8
(2,740 Views)

Also two points.  If it's wireless and you're getting bad speeds, then you should be changing your wireless channels

 

If it is not wireless then make sure you do the following.

 

1. Make sure you are hardwired

 

2. Make sure you  re-runs the Verizon Optimizer

 

3. Make sure you are testing at http://speedtest.verizon.net 

 

 

 

If if you are wireless, make sure you re-run the optimizer

lou61166
Bronze Contributor I
Bronze Contributor I
Posts: 66
Registered: ‎01-04-2011

Re: Painfully slow FiOS 25/25. Central Jersey

Message 7 of 8
(2,700 Views)

Must have fixed te issue in North Jersey, for a week now been getting 30 Down 25 Up all day and night wired,and about 25 down 16 up wireless,could not be happier.

jamesmarsden
Contributor
Contributor
Posts: 5
Registered: ‎05-11-2011

Re: Painfully slow FiOS 25/25. Central Jersey

Message 8 of 8
(1,365 Views)

 

I live in Ocean Twp, central NJ, and have been experiencing slow download speeds for a week.

 

I have rebooted the router and ONT, tested from three different PCs, and am getting the same results.

Verizon is sending me a new router, but I don't think that will help.

 

I have 15/5 service and am experiencing 300 to 500Kbps download and 5 Mbps upload, when testing to the FIOS NJ speed test server.

 

Now here is where it gets interesting, when I test to NY City based speed test servers from other speed test providers, as well as speed test servers located nearby, but not in the NY City area.

 

   Speedtest server               Download      Upload

   Provider & Location

 

    Fios to NJ server               324 Kbps          5 Mbps         

    Fios to NY server              422 Kbps           5 Mbps

    Fios to PA server                5.5 Mbps           3 Mbps

    Fios to DC server               5.5 Mbps          3 Mbps

http://my.verizon.com/micro/speedtest/broadband/#

 

Perhaps Verizon needs to take a look at its backbone network in NJ and NY area?

"Faster" to sites outside of NY / NJ doesn't do me any good, as most sites will route you through the NY area.

 

I also tested via other services, and got consistent results, ie, slow to NJ /NY and "fast" to other locations.

 

   Speedtest server                                             Download      Upload

   Provider & Location

   Speakeasy.net to NY City                                    2 Mbps          6 Mbps

   Speedtest.net to Sayreville, NJ                           3 Mbps           6 Mbps

   Speakeasy.net to Washington DC                  11 Mbps           6 Mbps

   Speakeasy.net to Atlanta                                   20 Mbps          6 Mbps           

    http://www.speakeasy.net/speedtest/

    http://www.speedtest.net/

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