Paying double each month for Internet Security Suite?

[hnz57]

I noticed that we are paying twice each month for Internet Security Suite: once as a billed item ($6.99); and again as part of the Backup and Security Bundle ($11.00). It seems this has been going on since about Aug 2013.

Hence, I dropped the standalone Security Suite. Now, I'd like a a refund for all those overcharges and an explanation as to how (and why) that occurred.

Thanks in advance.

[ElizabethS]

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[hnz57 · Accepted solution]

You are correct and my apologies.

By the way, huge kudos to the customer service option "Have Verizon Call Me." My phone rang instantly and your service rep got the bill corrected in no time. Fantastic. Please keep it up!