Hi,
I was scheduled to have Fios service installed today at 8am-12pm EST, so I took off work (lost a day's income), woke up very early, and tidied up my apartment so that a technician could come up this morning to install service.
No one showed up. The Order Status page said it was never assigned to a technician. Now it says "We are unable to determine the status of the technician at this time." I lost a day's worth of income today because the technician never arrived.
I contacted Verizon Customer Service, who said that the techs were most likely not going to send someone out to my apartment today. I am extremely frustrated because I am a college student and a full day's wages are very significant to me.
I have already waited close to two weeks for service, and if a tech does not install it soon, I will be switching companies immediately.
Jonathan
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.
Start a new topic or ask questions in the open forum.
