Purchased Verizon internet for the first time a few months ago, was told the coverage was 200 feet from router. My home is 2 stories, have no internet in lower level (router is on top floor), cannot get signal on deck, which is literally 50 feet from router. Is this what I should expect for my money? I used to have cable modem and separate router, and had zero problems in 3-story, 3500 sq ft house.
Should I have to buy an extender, isn't there other options Verizon can offer me for what I am paying? Or maybe someone has a suggestion on how to fix. Really disappointed in this service, plus if you try to call for support, the wait time is always over an hour. How can a company get away with this?
Really digusted as I work from home on the net, and can only work in 50% of my living space. Thanks for any suggestions.
Steve
hello chef-of-the-day, is it possible you have other devices nearby that are using same frequency range as your router? newer cordless phones, baby monitors, wireless cameras maybe? if something is interfering, that would surely limit the usable range... From within the router interface, you could change the channel that the router is using for wireless devices and see if that helps...best of luck, hope it helps.....
i'm sure you'll be bombarded w their advertisements to upgrade to their best modem /router ever, bragging about its extended range capabilities, maybe they'll let ya trade in yours for that one.....
Thanks for reply. I only have 2 wireless phones that run off this router and (2) PC's.
I really think I do need a different router, as even cell service can get choppy at different parts of the house, just ridiculous.
I am not sure what you mean by "change the channel that the router is using for wireless devices and see if that helps"?
Trying to get someone on the phone of even arrange a service visit is all but impossible, a sad state of affairs for a such a large company that lauds itself on customer service. I long for cable again.
Still not sure how to proceed, but thank you again.
Chef
What rev of the router do you have?
The newer router has both 5GHz and 2.4
If that is what you have, try setting each with a different SSID.
That will help you determine if that is the issue (5Ghz doesn't travel as far as 2.4)
And 200Ft is typically in the wide open.
Could also be neighbors have WIFI and it is on the same channel.
Is your rotuer set for auto on channel or hard coded?
If not hard coded, try picking a particluar channel.
If that doesn't help, try another (at least 2-3 channels away).
@chefdijour wrote:I am not sure what you mean by "change the channel that the router is using for wireless devices and see if that helps"?
Trying to get someone on the phone of even arrange a service visit is all but impossible, a sad state of affairs for a such a large company that lauds itself on customer service. I long for cable again.
FYI, you're talking to other customers here. If you want a response from Verizon, you need to call or chat with them.
To adjust WiFI settings on the router, you'll need to login to it's administrative management web page. Typical installs will put it at http://192.168.1.1 (go ahead, click on that link). The username is "admin". The password is printed on the router's label, unless you've changed it.
A simple google search for "mi424wr manual" will locate the documentation on Verizon's web site. If that doesn't answer your questions about how to adjust the settings, post back and you'll get some more help.
If you can't figure this out yourself (with help from forums like this or other online resources), you'd be better off hiring a local network tech to do the work rather than a Verizon tech visit. They typically do not do this type of in home support. If you do get Verizon to send a tech for this, they will charge you a lot of money for it as it's not a problem with their system.
Enjoy.
Consider moving your router onto the first floor of your home.
Start a new topic or ask questions in the open forum.
