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Refund due since October 2014

Posts: 2
Registered: ‎01-05-2015

Refund due since October 2014

Message 1 of 3

The refund was as a result of a electronic over-payment made by my bank.  Clearly, nothing was due and owing since Septebmer 2014 when I switched back to Charter. 


I have made 3 calls to the finance department to obtain either an elecronic credit to my bank or a check to be put in the mail.  It was only today that I was told that Verizon's system has crashed and none of the refunds are going through for hundreds (thousands probably!) of people since November 2014!. Each time there is a failuire, I can only presume aht my name has been dropped for a refund.  The rep put in a 3rd request for a refund of $65.15 today and asked that a check be cut.  This is ridiculous and yet another reason why I left Verizon and went to Charter Communications.  I've never seen any refund take this long.  It's crazy!


{edited for privacy}


Moderator Moderator
Posts: 12,073
Registered: ‎03-18-2013

Re: Refund due since October 2014

Message 2 of 3

Hi leslielkd,

Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

Posts: 2
Registered: ‎01-05-2015

Re: Refund due since October 2014

Message 3 of 3

Been there - done that, Lawrence.  Your answer is no help.  I spoke with a rep and a sueprvisor through the financial department today - 4 calls and alot of my time and energy.  They have told me that it will take 7-10 days for my request to be handled and then another 10 days to receive a check.  Verizon is in its own reality, that's for sure.  I will never use them again and will never recomend them.

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